About Us
Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school, or needing an at-home/flexible learning environment. Today, Stellar Virtual has grown to six schools across three states: Texas, Arizona, and Indiana. Stellar Virtual is committed to going above and beyond for our virtual families.
Our Promise
Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.
Our Mission
Empowering Families. Unleashing Potential.
Our Core Values
Stellar Virtual has five core values that shape and define our organization’s culture across all programs and locations. Each establishes a shared sense of purpose and creates a cohesive environment where everyone can feel connected to the mission.
- Go the Extra Mile (Go): Customer Service is everyone’s job.
- Make Your Motion Matter (Make): Prioritize, focus, and support Stellar Virtual goals.
- Kids First, Always (Kids): Our actions, decisions, and behaviors are always grounded by those we serve, students and their families.
- Respect: Assume positive intent with our students, families, and colleagues.
- Create, Collaborate, & Communicate (the Cs): Demonstrate the skills we want our students to learn.
We remember our values with this phrase:Go Make Kids Respect the Cs!
Our core values promote a culture of identity, safety, and trust. When a company consistently adheres to its values, it builds credibility with employees, customers, partners, and other stakeholders to anchor Stellar Virtual's long-term vision and strategic goals.
Technology Aspect
Stellar Virtual does not currently provide all employees or contractors with the necessary equipment (i.e., computers, internet service, telephone, home office setup, etc.) required for employment. Depending on your position, you may be assigned a company-issued device to use throughout your tenure of employment.
Equal Employment (EEO) Statement
At Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Position Overview
As a Customer Care Specialist, this position plays a vital role in providing exceptional customer service to our students, parents, and community members. In this role, the Customer Care Specialist will be responsible for responding to customer inquiries promptly and accurately, escalating issues to the appropriate personnel, and resolving customer concerns promptly and efficiently.
Essential Position Functions
- Actively respond to customer inquiries through the Stellar Virtual Customer Care platform.
- Monitor Customer Care communication platforms to ensure timely responses and resolution.
- Direct messages, questions, and concerns to pertinent personnel to ensure they are addressed promptly and effectively.
- Respond to families via email, phone, and text regarding general questions, directing them to the Stellar VIrtual ticketing system.
- Field questions regarding major Stellar Virtual initiatives such as enrollment, attendance, curriculum, testing, and grades.
- Respond to customer inquiries in a timely, accurate, and professional manner.
- Maintain a comprehensive understanding of Stellar Virtual products, services, and policies.
- Collaborate with other team members to provide seamless customer service experiences.
- Contribute to the development and implementation of customer service improvement initiatives.
Required Skills, Knowledge, and Abilities
- Excellent written and verbal communication skills
- Exceptional problem-solving and conflict resolution abilities
- Proficient in Microsoft Office Suite and Google Suite
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Customer-centric mindset with a passion for delivering exceptional service
Education & Certification Requirements
- A minimum of a high school diploma or equivalent (GED) is required.
- A bachelor's degree in a relevant field is strongly preferred. Significant experience and proven ability in a related position or industry will substitute for a four-year degree.
- At least three years of working in a customer service capacity in a school setting is required.
United States
