Customer Experience Support Specialist Co-op

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This role is a 4-month remote Winter Co-op term supporting the Strategy, Design and Delivery (Customer Experience) team. Students should be available to work full-time from January 13- April 25th, 2025.

This Co-op student will be supporting the team with the following:

Data Analysis & Reporting

• Review/analyze customer feedback data and other customer metrics from various sources (surveys, reviews, internal dashboards etc)
• Identify what we are doing well and opportunities to support our employees to deliver best in class support to our customers throughout their lifecycle
• Create comprehensive reports that highlight customer insights, trends, and areas for improvement
• Track and summarize training completion

Insights Development:

• Collaborate with CX Manager and internal partners to interpret data and derive actionable insights
• Assist in identifying customer pain points and opportunities for enhancing the customer journey
• Create resources for leadership to help coach the right behaviors
• Review internal practices to identify opportunities for improvement with a customer centric lens

Resource & Deck Preparation:

• Support creation of a library of tools/resources for most common themes to drive best in class customer experience
• Summarize findings and recommendations in a clear and visually appealing format
• Prepare engaging presentation decks for internal partners

Qualifications:

• Currently enrolled in a Business undergraduate program in one of the 5 provinces that Allstate operates in (ON, AB, NB, NS, QC).
• Passing GPA out of 4.0.
• 2nd year student or higher.
• Relevant work experience to the role.

Skills

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®