⚡️ Why Altium?
Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
- Constant innovation has created a transformative technology, unique in its space
- More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
- We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
About the Opportunity:
We are seeking an enthusiastic, motivated Customer Satisfaction Specialist. Someone with a passion for supporting customers and capturing scenarios and solutions that further enrich the knowledge base available to all customers. This specialist is responsible for initial contact, qualification, and basic technical product & platform assistance. This role is a remote position and involves minimal travel.
Who you are and what you’ll need for this position:
- Fielding inbound support requests as required to help customers with Altium products questions and queries
- Supporting customers through live chat
- Creating and dispatching technical support tickets
- Assisting customers with common issues such as installation and licensing
- Utilizing remote websessions as an instrument to solve issues/questions
- Resolving and documenting installation, licensing and most commonly asked questions
- Making outbound calls as required to help to resolve customer issues
- Constantly expanding technical knowledge by exploring technical content and Altium products
- Analyzing incoming customer requests for management reports.
- Capture and document draft knowledge base articles when applicable
- Review and create knowledge base articles when applicable
- Troubleshoot and resolve technical product related to customer questions
To be successful in this role you have:
- Degree in Technical subject or engineering
- Fluent in English
- Fluency in an additional language is a plus
- Excellent verbal and written communication skills *
- Ability to troubleshoot is required
- Knowledge of Electronics and the EDA (Electronics Design Automation) Industry strongly desired
- Background in technical support or customer service is a plus
- Background in Saas customer support is a plus
- Background in Information Technology is a plus
- Ability to read and follow guides used to resolve common installation and licensing issues
- Consistent and reliable productivity
- Be driven, self-managed, and motivated
Benefits
- 🏥 Healthcare coverage
- 🤓 Prescription drug, vision, and dental plans
- 💸 HSA and FSA accounts
- ❤️ Life and AD&D insurance; disability coverage where applicable
- 🌅 Retirement 401(k) Plan Option with Altium match
- 🧘 Calm App and Employee Assistance Program
- 🏖 Paid holidays plus a “Choice Day” off per quarter
- ✈️ Paid time-off on arising schedule upon key milestones
- 🤒 Sick time for Dr. appointments or family health needs
- 👶 Family medical, maternity, paternity, and military leave
- 🏡 Flexible working arrangements available based on role and location
- 🖥 Home internet allowance
- 🥪 Free lunch, snacks and drinks every day in office
- 🚗 Free parking
The salary range for this role is {$50,000-$60,000 OTE}. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.
🎯 What Matters to Us
- Big-thinking in pursuit of purpose
- Diversity of thought
- Courage of conviction
- Transparency of intent
- Ingenuity of AND
- Agility in action
- Adaptability of approach
- Grit in pursuit of mission
🌍 Also, we would like you to know
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
💡 Learn more about why a career at Altium is an opportunity like no other:https://www.youtube.com/watch?v=cAYCOLpPLPE
✈️ Altium Benefits: https://careers.altium.com/#s-benefits
👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.
United States
