Customer Support Specialist
Application Deadline: 31 August 2024
Department: Customer Success
Employment Type: Part Time
Location: US (Remote)
Reporting To: VP Customer Success
Compensation: $20.00 - $25.00 / hour
Description
As a Customer Support Specialist:Our Customer Support team is dedicated to providing prompt, friendly, and accurate assistance to our customers. We strive to create positive customer experiences and build lasting relationships.
Who You Are
We’re looking for a passionate and empathetic individual to join our customer support team. You thrive in a fast-paced environment and have a knack for building rapport with people. If you’re eager to learn, enjoy problem-solving, and are committed to delivering outstanding customer experiences, we want to hear from you!
Experiences That Could Help You Succeed in This Role Include:
Strong interpersonal and communication skills: You can effectively communicate complex information in a clear and concise manner, both verbally and written.
Problem-solving abilities: You enjoy troubleshooting issues and finding solutions to customer challenges.
Attention to detail: You are organized and accurate in your work.
Customer focus: You prioritize customer satisfaction and build strong relationships.
Technical aptitude: A basic understanding of software applications is helpful.
Experience in a customer support role: While not required, previous experience with Intercom or Water Compliance is beneficial
About the role
This is a part time role. Established hours will be by time zone:11am-4pm PST. Must reside in PST time zone.
Day-to-Day Responsibilities:
- Outstanding Service: Deliver exceptional customer support through various channels (phone, email, chat). First contact with customers and understand their needs.
- Help: Assist customers with basic inquiries and resolve issues related to our software. Inquiries come in through phone, email and chat. All using one system, intercom.
- Customer Support: Manage incoming customer inquiries and tickets efficiently using our Intercom ticketing system.
- Product Familiarization: Become a product expert in SwiftComply’s compliance software.
- Relationship Building: Create a positive first impression and foster strong customer relationships.
- Documentation: Maintain detailed records of customer interactions and feedback.
Bonus points for:
- Help Desk experience in B2B or B2G SaaS products
- Intercom Experience
- Experience with water/wastewater industry
Who you are
We are seeking a new member to join our team! This might be a great team for you if you thrive in a setting that you can:- Be self-motivated and work independently as part of a small team, proactively consulting with the team for tasks as opposed to waiting to be assigned one
- Use your communication/interpersonal skills to collaborate with a remote team
- Demonstrate excellent problem-solving and analytical skills to build creative solutions
- Manage priorities and meeting deadlines in a fast-paced and rapidly changing environment to build a software that impacts the future of water and environment
- Experience learning from your failures and applying it to your next success
- Experience in wastewater management
Benefits
- Healthcare - we offer medical, dental, and vision insurance with an HSA option
- Life insurance - we offer free life insurance plan for you
- 401(k) - we provide pre-tax/roth options and the company makes a contribution equal to 3% of your compensation, regardless of your contribution amount
- Remote - we work remotely and provide a $1000 home office setup stipend
- Paid time off - we encourage you to take time for vacation, wellness day, etc, for a positive work-life balance and you get your birthday off
- Parental leave - we want you to enjoy some time with your new addition to the family with a 2 months paid leave
United States
