We are seeking a highly organized and proactive Customer Support Specialist who will be responsible for providing exceptional customer service and support to clients and partners of The Bar Method This role involves addressing inquiries, resolving issues, and ensuring that clients receive the highest level of service. The ideal candidate will have excellent communication skills, a strong understanding of the organization's programs and services, and a passion for helping the community.
Key Responsibilities:
Client Assistance: Respond promptly to client inquiries via phone, email, or in-person, ensuring accurate and timely information is provided.
Issue Resolution: Identify and resolve client issues efficiently, escalating complex cases to appropriate departments when necessary.
Documentation: Maintain detailed records of client interactions, including inquiries, complaints, and actions taken, in the CRM system.
Program Knowledge: Develop a thorough understanding of all programs and services offered by Pee Dee Community Action Partnership to effectively assist clients.
Communication: Serve as a liaison between clients and various departments, ensuring clear communication and follow-up on client needs.
Feedback Collection: Gather and report client feedback to help improve service delivery and client satisfaction.
Outreach Support: Assist in community outreach efforts to promote the organization’s services and programs.
Team Collaboration: Work closely with other team members to ensure a cohesive approach to client service and support.
Compliance: Adhere to all organizational policies and procedures, ensuring confidentiality and privacy of client information.
Requirements:
Education: High school diploma or equivalent; a degree in a related field is a plus.
Experience: At least 2 years of experience in customer service, preferably in a non-profit or community service setting.
Skills:Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office Suite and experience with CRM software.
Ability to handle stressful situations with patience and professionalism.
Attributes:
Empathy and a strong desire to help others.
Ability to work independently and as part of a team.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Benefits:
Health Insurance: Comprehensive health, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Generous paid time off, including holidays, vacation, and sick leave.
Professional Development: Opportunities for ongoing training and career advancement.
Work-Life Balance: Flexible working hours to support work-life balance.
Community Impact: The opportunity to make a meaningful difference in the lives of individuals and families within the community.
United States
