As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for Dutch-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic. Key Responsibilities
You’ll work under the close guidance of your Magic CX Lead to help provide outstanding support to customers.
Answering client's inquiries by phone and email
Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
Tracking Shipments and backend shipping inquiries
General Research
Updating addresses and client information
Skills, Knowledge and Expertise
Hard/Technical Skills
Language: Must be fluent in Dutch and English and can convey key conversational points concisely.
Shift Timing:Availability to work weekends or having split-offs
Soft Skills
Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
Mindset: Can calmly handle uncertainty and rapidly changing situations.
Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
100% work-from-home setup
Hands-on support
Training opportunities
Magic is a decentralized internet service provider that reimagines global internet connectivity by creating a network of networks powered by both large carriers and individual gateway providers. The company addresses fundamental problems with traditional internet access, including unsecured connections, data throttling, data caps, and unreliable service by offering a single, open-sourced network accessible everywhere. Magic enables seamless device roaming across cellular networks and WiFi access points without specialized hardware, using a token-based incentive system where gateway providers earn rewards for broadcasting coverage and transporting data. The platform is currently available in developer alpha, featuring Magic Client and Magic Agent software compatible with most modern routers, with users able to contribute nodes to the decentralized network.
