Data Analyst, Global CDS Ops Support

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Operational Support Analyst (Remote)

Full-time, United Kingdom

In this role, you will be the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, access to the tools. You will also ensure reporting is provided timely, report delivery integrity issues, production schedule setup, maintain OIP (Operational Intelligence Platform), and support the automated manual data delivery process.

As a Operational Support Analyst, you will

• Troubleshooting data and tool issues/errors; analyze the return to make an informed deduction to be communicated to requesters

• Provide training to our internal and external clients, while using appropriate training materials and seeking opportunity for continued education on various functions/skills utilized in the position

• Review report calculations, parameters, and underlying data; communicating the purpose and report’s fields to our stakeholders

• Assist with system issues and maintenance, consult on workarounds for system issues, and work with internal departments to ensure larger issues are documented and in process of correction

• Provide feedback for continuous improvement and create process documentation as directed and approved by supervisor or manager

• Provide business support for country reporting and internal data processes on an ad hoc basis

• Validate the integrity of production schedule setup requests, data processing files, and 3rd party extract requests with the end requestor prior to setup

• Ensure timely delivery of all reports for customers and vendors, which includes the delivery of internal and external reports

About you

• Excellent analytical and problem-solving skills

• Proven ability to support customers and communicate proficiently in English

• Excellent attention to detail, organization, and time management skills

• Ability to work independently, adapt to change, and embrace diversity

• Previous Customer Service/Travel Industry experience OR bachelor’s degree/equivalent is an asset

• Intermediate knowledge of MS Office Suite is preferred

• Advanced knowledge of MS Excel is a plus

• SQL and relational database knowledge are a plus, not required

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities

• Opportunities to grow your skillset and career

• Generous vacation days so you can rest and recharge

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

• Travel industry professional perks and discounts

• Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year!

• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.