At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.
Why this role
Evolve’s mission is to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve’s fresh approach to vacation rental management empowers homeowners and builds trust with guests.
The Evolve Dedicated Advisor will develop strong relationships with Evolve owners to ensure success and growth in their partnership with Evolve. They will be a dedicated resource to contribute towards the development of sales strategies by helping an owner maximize their success and achieve their desired goals.
Success looks very different for all owners and it will be the responsibility of the Dedicated Advisor to deeply understand every single owner in their book of business and help develop a unique and customized plan to help that owner achieve success long term.
By helping as many owners as possible grow a valuable partnership with Evolve the Dedicated Advisor will develop longer-lasting relationships leading to durable growth via increased LTV and owner NPS.
What you’ll do
- Retain a high-value book of business of ~150 Evolve owners
- Grow strong and strategic relationships with existing Evolve owners and work to retain current owners to help reduce churn.
- Act as a performance expert by delivering key analytical data on owners real estate portfolios.
- Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth
- Be proactive in your book of business
- Cross-sell additional Evolve service offerings to maximize the value of your book of business while staying up to date on industry news and trends in the short-term rental space.
- Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, additional properties, and other value-add services.
- Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve
- Conduct in-depth monthly and quarterly performance reviews with owners
- Cross-functional collaboration with all departments internally to provide the best owner experience.
- Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business
- Capture owner feedback and preferences to inform future product and service roadmaps
What makes you a great fit
- 3+ years of account management
- Travel/Hospitality/ Real Estate Industry Expert
- Excellent active listening skills and the ability to simplify otherwise complex problems
- Adaptable and flexible in a rapidly changing environment
- Professional verbal and written communication skills
- Analytical, organized and detail-oriented
- A goal-oriented, competitive mentality
- Strategic Thinker/ Solution-Oriented/ Problem Solver
- Direct and clear communicator
- Willingness to go above and beyond for your colleagues and owners
- Travel/Hospitality/ Real Estate Industry Expert
- Real Estate License
- Mortgage License
- Linkedin Learning Certifications
Compensation
For this role compensation is based on a base plus commission. Our base salary is $76,500. This role is eligible to earn an uncapped monthly commission (with on-target earnings of $22,500 annually) based on team/ individual performance.
Location
All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.
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How we reward Evolvers
Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.
Financial
- Industry competitive pay, including equity in the company for all Evolvers
- 401(k) with a 4% match that vests immediately
Family
- 6 weeks of paid parental leave for birth and non-birth parents
- Infertility coverage
- Pet insurance to cover your furry children
Well-being
- Comprehensive health plans that include a 100% employer-paid option for Evolver-only enrollment
- 100% employer-paid dental and vision for Evolver-only enrollment
- 8 free mental health visits
Unplug and Explore
- Take some time away from work with generous PTO, RTO (for full-time, exempt employees) sick, holidays, and a personal holiday to celebrate what’s more important to YOU
- Annual Evolve travel credit after 1 year
- Discounts to stay at Evolve properties
Learn Every Day
- World class onboarding programs
- Learning and development opportunities
How we work together
With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.
Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.
EEO
At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.
If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.
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