E-commerce Customer Support - India

Location

India

Veralto

Job Description

Point of contact for any e-commerce-related queries
Would be instrumental in guiding the users onto the e-commerce portal and ordering the product
Closely interact with the finance and the Supply chain team regarding e-commerce orders
Customer Service Executives are required to answer incoming calls from e-commerce customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.
Delivers positive experience through high-quality Customer service
Time to respond, Time to close queries would be measured
Getting users to register and, to a certain extent, e-commerce booking would be part of their performance objectives.

The person should have gained a significant level of proficiency in various processes, procedures, and systems, or they serve as the technical authority in a particular field.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Advice from our career coach

A successful candidate for this role should understand the importance of providing high-quality customer service in an e-commerce environment. Here are some tips to help you stand out:

Be knowledgeable about e-commerce processes, procedures, and systems to serve as a technical authority in the field.
Showcase your ability to be a point of contact for e-commerce queries and guide users through the ordering process.
Highlight your experience in closely interacting with finance and supply chain teams to manage e-commerce orders effectively.
Demonstrate your strong communication skills in handling incoming calls from e-commerce customers to take orders, address inquiries, resolve complaints, and provide information.
Emphasize your track record in delivering a positive customer experience within measured response and query closure times.
Illustrate your success in encouraging users to register and make e-commerce bookings to achieve performance objectives.