Job Title: E-commerce Specialist
Location: Remote
Work Shift: 9:00 AM - 5:00 PM EST
Working Hours: 40 hours per week (Full-time)
Rate: $6-$6.5/hour (increase gradually to $12/hr within a year)
Job Description:
We are looking for a dynamic and analytical E-commerce Specialist to manage and optimize our e-commerce platforms. This role requires an individual with a strong background in order and inventory management, data analysis, and cross-functional collaboration to drive operational efficiency and enhance the online shopping experience. The ideal candidate will have a proven track record in e-commerce operations, performance optimization, and customer experience improvement.
Key Responsibilities:
- Order and Inventory Management
- Monitor and manage end-to-end order fulfillment processes to ensure timely and accurate delivery.
- Optimize inventory levels to balance product availability with minimizing excess stock.
- Collaborate with logistics and warehouse teams to ensure smooth operations.
- Data Analysis and Reporting
- Analyze e-commerce data to identify trends, patterns, and opportunities for improvement.
- Generate regular reports on key performance indicators (KPIs) to evaluate the performance of e-commerce operations.
- Provide actionable insights and recommendations to stakeholders to drive decision-making and process enhancements.
- Performance Optimization
- Continuously assess and improve the efficiency of e-commerce platforms and processes.
- Identify opportunities for cost reduction, process automation, and system upgrades.
- Establish and track KPIs, setting benchmarks for order fulfillment and customer satisfaction.
- Customer Experience
- Monitor customer feedback and analyze data to enhance the online shopping experience.
- Work closely with customer service teams to address issues and implement solutions promptly.
- Ensure high-quality and accurate product listings, pricing, and promotional activities.
- Cross-Functional Collaboration
- Partner with internal teams including logistics, marketing, finance, and IT to ensure seamless operations.
- Collaborate with vendors and third-party marketplaces to optimize supply chain and platform performance.
- Negotiate with service providers to secure cost-effective and efficient solutions.
- Compliance and Risk Management
- Ensure compliance with regulations and standards related to e-commerce operations.
- Implement measures to mitigate risks, including fraud prevention and data security.
- Marketplace Management
- Manage relationships with third-party e-commerce platforms and marketplaces.
- Optimize listings and campaigns to maximize visibility and sales.
- Stay updated on industry trends and emerging technologies to maintain a competitive edge.
Requirements
- Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Proven experience in e-commerce operations
- Expertise in order management, inventory optimization, and data analysis.
- Strong understanding of e-commerce platforms (Shopify, Amazon, etc.) and tools.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong collaboration and communication skills, with experience working cross-functionally.
- Proficiency in tools like Google Analytics, CRM systems, and inventory management software.
Philippines
