About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
About You
Are you a dynamic sales professional with a passion for building client relationships and driving revenue growth? We're seeking a talented Enterprise Account Executive to not just expand our already strong client base but to hunt for new opportunities across our broad addressable market. If you're driven, results-oriented, and thrive in a fast-paced environment, we want to hear from you!
You have 6+ years of Enterprise Account Executive experience selling B2B SaaS solutions into Enterprise accounts across ASEAN/North Asia and a bonus for ANZ.
Demonstrated experience prospecting and building pipeline in a competitive market.
You have consistently managed a $1.5M+ ARR new business territory and have a track record of exceeding quota.
You thrive in a fast-paced environment and you enjoy being a team player to those around you.
You have strong sales acumen, executive presence, effective time management and organization skills.
You are open to travel for client visits (40%).
Strong preference for those fluent in Mandarin.
Strong preference for those having experience selling an AI native product.
Outcomes
Own the entire sales motion for Enterprise accounts.
Manage and close expansion opportunities within your existing customer base.
Through prospecting you will build and maintain a strong sales pipeline alongside Sales Development Representatives.
Develop a territory plan that supports the successful execution and achievement of sales targets.
Accurately forecast quarterly results to Sales Leadership.
Collaborate closely with Customer Solutions Consultants to deliver impactful product demos to key stakeholders.
Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives.
Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Ada is an AI customer service company established in 2016 that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com. The company operates as an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to help enterprise companies deliver exceptional customer experiences at scale. Ada's core offering enables 83% of customer conversations to be effortlessly resolved through automation, saving millions of hours of human effort. The company is also expanding into healthcare, where it uses a patented hybrid AI architecture combining Probabilistic Graphical Models with Generative AI to help people get faster healthcare answers and identify those at risk of rare conditions.
