Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Summary:
The Subject Matter Expert (SME) Field Applications Specialist (FAS) in Fill and Finish Technologies is part of our Single Use Technology Division (SUD). As an FAS-SME you will act as a trusted advisor to our customers, providing scientific expertise, support and training on our flexible portfolio (Fluid Transfer Assemblies, BioProcess Containers, Mixer and Fill and Finish products). Additionally, the FAS-SME will have a critical role in supporting R&D and Product Management in identifying new product development opportunities and support the EMEA region during specific fluid management projects and customer interactions.
This role is field-based, within EMEA. You will be required to travel regularly within your existing territory (EMEA) and occasionally globally. When not travelling, you will be able to work from home.
Key Responsibilities:
Act as a consultant to internal and external customers mainly in fill and finish
Troubleshoot issues related to product implementation or usage. Interpret customer needs and identify solutions that may require technical support, sales, service, R&D, or other internal functions to ensure customer satisfaction.
Lead technical product specification and application discussions with customers requests.
Facilitate sustained evaluation and awareness of competitor activities & innovations within the market.
Assist the sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products.
Lead technical qualification and recommendation for value added flexible solutions with a focus in fill and finish.
Lead in development of experiment design, as well as analyzing and interpreting results of processes and process improvements
Build respect within the company through successfully completing projects/programs while working in cross-functional teams.
Identified as a role model for seeking and generating new opportunities.
Develops and delivers effective technical training for both internal and external resources on fill and finish
Deliver technical presentations that complement Commercial Sales activities; participate in the development of technical presentations with marketing.
Acts as a Mentor for other FAS.
Participate and champion in PPI events
Participates in conferences as a Fill and Finsh SME and generates leads for the commercial team.
Collect and analyze regular feedback on customer needs and satisfaction to provide information to internal stakeholders.
Act as an internal consultant for the implementation and assessment of NPIs
Led the technical partnership and relationship with key external stakeholders as isolator manufacturers
Candidate Specification:
Bachelor's degree in Life Sciences (Biology, Molecular Biology, Microbiology, Immunology, Biochemistry, Biotechnology, Engineering), Masters or PhD degree preferred.
Extensive knowledge & understanding of cGMP & other regulatory guidelines for the Biotech and Biopharmaceutical manufacturing industry
Detailed knowledge of Single-Use systems used throughout biopharmaceutical development and manufacture.
Advanced experience with Fill and Finish technologies
Understanding and hands-on experience in Fill and Finish
Advanced experience with optimization and troubleshooting in Fill and Finish
Experience in authorship of technical application notes, publications, posters and /or technical presentations
Demonstrated experience coaching and mentoring others.
Highly motivated and self-directed, requiring minimal supervision, including the ability to work on multiple projects simultaneously.
Basic understanding of Italian required and other southern European languages preferred
Proficient in IT specifically Microsoft office applications, with the ability to learn new computer systems quickly (Excel, Word, Power Point, Visio, Project)
Ability to navigate a matrixed environment. Travel: approximately 40%
