Freight Specialist

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

• Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
• Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
• Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Title: Freight Specialist

Location: Remote in India

Role Description:

The Freight Specialist is responsible for helping book less-than-truckload (LTL), partial, and full truckload (FTL) shipments across multiple business verticals that include but are not limited to: internal transfers within the ShipBob network, client customer orders, client inbound, and client B2B orders. In addition, the freight specialist is responsible for proactively solutioning any service disruptions and/or potential disruptions that result in failing to meet the agreed-upon customer service guarantee. The Freight Specialist will monitor carrier performance closely and make any necessary adjustments to our carrier portfolio due to noncompliance and/or repeated service failures. The Freight Specialist will also address any internal as well as merchant driven freight status inquiries and escalations. Potential for new role “advancement” within 2 to 3 years depending on business needs and growth.

What you’ll do:

• Work independently to identify, investigate, and proactively solve carrier service disruptions and/or potential disruptions that result in failing to meet agreed upon customer service guarantees.
• Help manage LTL and TL transportation spend by utilizing Shipbob tools and processes to identify the lowest cost carrier to meet shipment requirements.
• Strengthen ShipBob Freight’s key performance indicators with a focus on on-time pick and on-time delivery by closing monitoring carrier and facility performance and escalating instances of noncompliance
• Responsible for reviewing open orders and optimizing load plans based on critical shipment attributes that include but are not limited to: pallet count, weight, origin, destination. Ship by date, and Deliver by Date
• Book less-than-truckload (LTL), partial, and full truckload (FTL) shipments across multiple business verticals that include but are not limited to: internal transfers within the ShipBob network, client customer orders, client inbound, and client B2B orders
• Monitor carrier performance closely and make any necessary adjustments to our carrier portfolio due to noncompliance and/or repeated service failures
• Timely address freight inquiries and escalations submitted by both our internal client care teams as well as from the client directly
• Work cross functionally in a fast paced environment between various departments, both internally and externally
• Track missed delivery and pick-up appointments for both merchant and ShipBob managed freight and recover any rolled shipments
• Maintain multiple reports specific to Freight team standard work.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Excellent multitasking ability as there are several platforms traversed daily.
• Flexibility on schedule (may require some overtime / staying late due to tasks).
• Solid analytical skills, with experience in reports, Excel, Google and following processes.
• Experience with managing freight within a Transportation Management System (TMS)
• Demonstrated problem solving skills.
• Excellent verbal and written communication skills as we are on multiple calls, emails and direct messaging with senior leadership and operations teams; it is very important to be clear and understood.
• Teamwork and Integrity: we want to make sure we work together and are transparent within our organization; if something is missed, it is called out and fixed in real time.
• Reliability is critical to this role. This position is time intensive, and requires a dedicated person who can plan ahead and use time off wisely so workload is covered.

Reports to: Carrier Manager

Perks & Benefits:

• Medical, Term & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

At ShipBob, we’re looking to bring on board people who embody our core values:

• Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
• Be Safety Minded. It’s not just talk; it’s the way you work.

About Us:

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.

As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.