Global CX Alliance Director

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

Job Description

Purpose

In the position of Director of CX Alliances at Miratech, you'll directly report to the VP of Global Partners and Alliances. Your role is pivotal, steering Miratech's strategic partnerships with leading CX CCaaS vendors and CX related technology partners. With a focus on sales access and pipeline development, you'll facilitate sell-to, sell-through and sell-with opportunities in close collaboration with Miratech's global sales team and the respective CX partners' sales organizations in the North America region. Your overarching responsibility is to craft a global go-to-market strategy, ensuring Miratech is optimally positioned as the preferred engineering and services partner within the CX partner's ecosystem.

Responsibilities

• Spearhead Miratech's strategic Customer Experience (CX) partnerships, crafting and overseeing a comprehensive go-to-market (GTM) strategy. This strategy should encompass delivery readiness, solution development, marketing, communications, business development, evangelization, and certification/specialization management.
• Cultivate and fortify relationships with key stakeholders in sales, delivery, and product Business Units (BU’s), including C-level leaders. Establish Miratech's market presence and ability to drive growth within the CX partner’s ecosystem.
• Develop and execute an integrated sales strategy covering sell-to, sell-with, and sell-through approaches. This strategy aims to expand the sales pipeline, meeting annual growth and revenue targets in collaboration with the Miratech sales organization in the North American region.
• Lead contract negotiations, pricing discussions, and operational aspects of CX partnerships, ensuring mutually beneficial agreements.
• Guide a collaborative business planning process with target CX partners, define performance objectives, sales targets, and critical milestones that align to Miratech’s growth objectives.
• As an overlay, own and manage the CX partner sales pipeline in coordination with Miratech's global sales teams. Provide sales assistance and influence as necessary in support of sell-with and sell-through opportunities.
• Identify and capitalize on upselling and cross-selling opportunities to existing clients, optimizing revenue streams and supporting ‘land and expand’ sales strategies.
• Foster collaboration between Miratech's technical and business teams, along with CX partner stakeholders. Cultivate an innovative environment, delivering cutting-edge solutions for a distinct competitive advantage. Tailor solutions to customer use cases and industry verticals.
• Collaborate with sales, technical, and sourcing teams to strategically prioritize CX certification and specialization requirements. This unlocks new sales opportunities and ensures alignment with end-client needs.
• Stay informed about market trends, competitor activities, and emerging products and technologies. Provide valuable insights to inform strategic decisions, maintaining a competitive marketplace advantage.
• Establish and monitor key performance indicators (KPIs) to track the effectiveness of CX partnerships, facilitating data-driven decision-making and continuous improvement.

Qualifications

• Bachelor's degree in business, technology, or a related field (Master's degree preferred).
• Experience as a partner/alliances leader with a minimum of 8+ years of management in the North American region.
• Proven track record of enabling/driving $10-20M+ in ARR within a CX partner ecosystem (Prefer Gartner leading technology partners).
• Strong understanding of CCaaS products and related services, solutions, and competencies.
• A high-and-wide Rolodex of partner relationships spanning product and sales teams in the North American region.
• Experience with CX transformation, premise-to-CCaaS migrations and related projects.
• Excellent communication, negotiation, and presentation skills.
• Strong business acumen and ability to translate partner needs into innovative and scalable solutions.
• Ability to work independently and as part of a collaborative team.
• Strategic thinker with a results-oriented mindset.
• Knowledge of the technology landscape and market trends.
• Excellent leadership skills with a demonstrated ability to lead and inspire cross-functional teams.
• Outstanding communication and interpersonal skills, with the ability to influence and build relationships at all levels of an organization.
• Strategic mindset, with the ability to think critically and make data-driven decisions.
• Strong analytical and problem-solving skills, with the ability to navigate complex challenges.
• Ability to travel approximately 25%.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.