Location Details: India, Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.
Join our team
GoDaddy is a global leader in providing innovative technology solutions for small businesses and entrepreneurs. We empower millions of customers worldwide through our pioneering products and services. We are currently seeking a transformative leader to join our team as the Head of Care Product and Engineering.
This role offers the outstanding opportunity to craft the future of customer care at GoDaddy and drive innovation in service delivery. If you are a forward-thinking leader with a passion for technology, customer service, and team development, we invite you to join us in our mission to empower entrepreneurs and small businesses worldwide.
Join GoDaddy and be a part of our exciting evolution of customer care and services excellence, with the real chance to define a meaningful impact on the lives of our customers through innovative technology and exceptional service.
What you'll get to do...
- Lead and manage a global and diverse team of developers and product managers to build and improve our next-generation customer care platform and experience
- Provide strategic leadership with tactical excellence moving the team to best-in-class platforms to support our Care and Services organization
- Collaborate with internal and external partners to develop scalable application solutions that meet the evolving needs of our rapidly growing customer base
- Promote the team’s architecture, concepts, and design choices to internal and external partners
Your experience should include...
- 5+ years proven track record as a senior engineering leader with a focus on customer care in a global matrix organization
- 10+ years of software engineering management experience in a fast-paced global environment
- Validated hands-on engineering experience with modern e-commerce architectures
- Expertise in migrating from and integrating legacy, modern, and third-party systems
- Expertise with customer account security and authentication methods (e.g., OAUTH, SAML, JWT, OTP).
- Experience with CRM platforms and Gen/Ai technologies
- Shown ability in attracting and retaining top talent and building successful teams
- Experience in leading through organizational change to support business growth
- Successful delivery of platform solutions with a focus on anticipating customer needs
- Engineering prowess in running 24x7x365 steadfast services
We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our fullEEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
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