It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
The DCX Client Services Home-Based Customer Service Representative will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.
REQUIRED CORE COMPETENCIES
A highly proficient communicator in both spoken and written English
Strong customer service orientation
Excellent problem-solving and analytical skills
Strong organizational and time management skills
Ability to function well in a high-paced and at times stressful environment.
WHAT YOU WILL DO
Responsible for reviewing submitted orders for properly formatted artwork, completeness, accuracy, delivery timeline, and acceptable margin.
Responsible for creating and sending purchase orders and artwork to vendors.
Responsible for generating packing slips and backorders as needed.
Responsible for editing follow-up dates and job tracker with detailed notes.
Responsible for editing purchase orders, sales orders, and job description header as needed to match vendor’s invoice (i.e., Quantity and Cost) to ensure customers billed accurately.
Responsible for reviewing supplier catalogs and learning product knowledge to quickly provide product ideas and lead time.
Responsible for reviewing backorders and contacting customers to inform them of these issues and either suggest alternatives or merely communicate the issue and offer to change their order.
Responsible for documenting all order-related activities in various systems.
Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.
Ensures up-to-date records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies.
Ad hoc duties as assigned
WHAT WE LOOK FOR
Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Industry-Specific Software/Knowledge:
Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.
Customer orientation and the ability to adapt to and respond to diverse types of characters.
Familiarize yourself with CRM systems and practices.
WHAT WE OFFER
Salary Range: Php 35,000
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM MST (USA)
Workdays: Monday through Friday (USA)
Benefits of working with us:
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Philippines
