As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success team. As an Implementation Support Assistant in our Customer Onboarding International team, you will support the teams in configuring our client’s software to meet their requirements, which involves handling and managing client data! Will you join us in our quest to create a healthier and happier world?
Although you will be working for our Colombian office, we are a remote-friendly company! This means you can work from home in Colombia whenever you want. You can also join your colleagues in our Medellin office. It is completely up to you!
What this role looks like
As an Implementation Support Assistant, you will be a key player responsible for the success of our customers. You will be responsible for working with client-provided data, entering it into systems, analyzing it, or managing it according to client needs.
A good start is half the battle, so you make sure that new customers get their data into their new platform.
You will configure the software to meet client requirements, which often involves handling and managing client data, as manual entry data in the software
You are responsible for reviewing their legal document when they apply for our payment solution, making sure that the documents provided are correct.
You will work with many teams that are facing clients: Onboarding, Customer Support, and Client Success teams making sure that they spend minimum time on setting up the client’s system by supporting them. You will work closely with our Payment Specialist regarding customer applications for our payment solution Virtuagym Pay
Some of your key tasks as Implementation Support Assistant
- Data Import and Processing:
Handle mass imports of raw data provided by customers into the system.
Perform manual data entry tasks including typing or copy-pasting data as needed.
Ensure accuracy and completeness of imported data, conducting necessary validations.
- Document Review:
Create and monitor new Virtuagym Pay applications
Review customer applications for our payment solution.
Document relevant information from the applications accurately into the system.
Maintained organized records of customer data and application forms.
- Support for Onboarding and Customer Service Teams:
Act as a support resource for the Onboarding and Customer Support teams.
Respond to inquiries related to data imports and customer application forms.
Collaborate with teams to ensure smooth onboarding processes for new or existing customers.
Requirements
What you will bring to the team
Strong written and verbal communication skills in English (Spanish is a plus).
You easily connect with people;
You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely;
You are a true problem solver;
Strong organization and time management skills and ability to think outside the box.
Important note:please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you.
Here’s why you should join our team!
Benefits:
🌎 Remote-friendly: you can work from home in Colombia whenever you like.
🌴 21 holidays (on a US based holidays calendar, based on a full-time contract).
🏡 A one time working from home allowance.
💻 We provide your home office set-up hardware.
💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access.
✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!.
💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
Cultural perks:
📈 Many opportunities for personal and professional growth within the company.
😎 A fun, healthy, and international work environment made up of over 35+ nationalities.
🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
⚽ Organized Virtuagym sports events throughout the year.
🎉 Awesome company events such as New Year's dinners, summer outings etc.
About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.
Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market.
Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.
Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.
For any questions on the vacancy, please get in touch with the recruitment team at [email protected].
The hiring process
The hiring process for this role consists of :
Phone screening with HR
1st interview with the Service and Onboarding Manager Northam
2nd interview with CS Director
* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.
Colombia
