Ranked in the Top 50 Most Innovative Companies by Fast Company, and offices in Chile, Brazil, Aargentina, Colombia, Mexico, the US and Canada, our client is a foodtech company that develops AI technology and conducts cutting-edge science to enable the creation of unprecedented plant-based products, in a mission to restart the food industry.
The ideal candidate will possess 2-3 years of experience in technical support roles and advanced English proficiency, enabling effective communication with US-based clients. They should have a basic understanding of cybersecurity principles, familiarity with SAP systems, and knowledge of PowerBI and data modeling. Strong administrative and organizational skills, coupled with a proactive attitude and willingness to learn new technologies, are essential. The candidate should excel in communication and teamwork, be self-motivated, and have a basic grasp of network support and security. Preferred qualifications include experience with the SAP BASIS module and PowerBI, and general network support understanding.
Rate in USD: $8.00 - $10.00
Working Schedule: 9 am to 5pm, GMT-3
Responsibilities
- General (remote) technical support:
- Co-manage Datto RMM: for applying security patches, and remote desktop issued wokstations.
- Co-manage JumpCloud: access management (Single Sign-on, Multi Factor Authentication), Group Policies and Radius.
- Co-manage Spamtitan: email and web filtering.
- Cybersecurity:
- Assist in monitoring and managing security systems and events.
- Perform monthly security checks and users access audits.
- Manage access to NotCo systems (Slack, Google Workspace, SAP, ASANA, Adobe, etc) and understand roles within each system.
- Administrative:
- Administer software licenses.
- Generate purchase orders in SAP for IT service payments.
- Coordinate and schedule meetings, and manage IT-related communications.
- SAP support:
- Complete (documented) SAP support activities with low technical involvement.
Requirements
- 2-3 years of experience in technical support roles.
- Advanced English: ability to handle support calls with US-based clients.
- Basic understanding of cybersecurity principles.
- Familiarity with SAP systems and basic troubleshooting.
- Basic knowledge of PowerBI and data modeling concepts.
- Strong administrative and organizational skills.
- Willingness to learn and adapt to new technologies.
- Excellent communication and teamwork skills.
- Self-motivated with a proactive attitude towards learning.
Why Join Us?
- Be part of an innovative company that is transforming the food industry.
- Work with a collaborative and supportive team.
- Opportunities to learn continuously and work in a fast paced and dynamic environment.
- Contribute to a mission-driven company focused on sustainability and technology.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com
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