Library Services Engineer

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

The Library Services Engineer (LSE a.k.a. Sales Engineer) is the primary technical resource for the field sales force on EBSCO FOLIO and EBSCO Software as a Service (SaaS) products. As an LSE, you are responsible for actively driving and managing the technology evaluation stage of the sales process, as well as working in conjunction with the sales team as the key technical advisor and product advocate. This position serves as the primary escalation point for support to troubleshoot exceptional issues, often resulting in direct contact with customers or other development teams. You will work directly with internal development teams to coordinate high level code projects, as well as provide troubleshooting and support for LSEs in the field.

This remote position is U.S.-based only (excluding U.S. territories)

What You’ll Do

• Support the Field Team by troubleshooting and/or developing integrations with the EBSCO Discovery Service, FOLIO, or other adjacent projects
• Serve as a friendly, approachable, and authoritative resource for high level technical questions and information to both internal teams and external customers
• Serve as the escalation point for issues involving various integrations and custom built applications, as well as high level troubleshooting of the Discovery Service and other products
• Develop new and custom integrations as part of the Professional Services flow
• Interface directly with customers through online meetings, email, or other communication to help troubleshoot issues or develop custom applications
• Work collaboratively across global teams in Field Engineering and Product Management
• Develop creative solutions for high level internal stakeholders requiring specialized development and problem solving

Your Team

You will be welcomed as a member of the North American Library Services Engineering Team, a team of about 12 people. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as Library Service Engineer II and your development and career growth at EIS.

About You

• Bachelor’s Degree
• 2+ years of progressive experience in either Systems Librarianship, Digital Services Management, or a Library Systems adjacent field
• 2+ years of experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of management
• Experience developing web applications within the Library environment in JavaScript, HTML, CSS

What sets you apart

• MLIS degree or equivalent
• 2+ years of experience managing discovery systems, link resolvers, and/or integrated library systems
• 2+ years of experience administrating EBSCO interfaces, including EBSCO Discovery Service, EBSCOHost, and others
• Experience with any of the following languages: Python, PHP, Visual Basic, Perl, Java Springboot, Ruby, ES6, React, Node, and other modern JavaScript frameworks
• Experience working with a Source Control service (GitHub or equivalent)
• Experience working with FOLIO, either at a library or in the broader FOLIO Community

Our Offer to You

Target Annual Compensation Range: $66,530 - $95,040. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program
• And much more! Check it out here: https://www.ebsco.com/about/benefits

Diversity, Equity, and Inclusion at EBSCO

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion

The EBSCO Way

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.