Miratech is seeking a seasoned Operational Enablement Manager to own, implement, and govern the end-to-end operational and financial lifecycle of their cloud Managed Services portfolio.
Requirements
5+ years of experience in roles such as Service Delivery Manager, Managed Services Lead, Technical Operations Manager, or Project/Program Manager within IT services environments.
3+ years of hands-on experience in cloud-managed services operations within a professional services environment.
Deep practical knowledge of ITSM frameworks in complex, client-facing delivery.
Demonstrated experience owning operational financial models: forecasting, service planning, cost optimization, and margin analysis.
Solid project management fundamentals: risk, change, scope control, escalation, and stakeholder management across concurrent engagements.
Working knowledge of automation frameworks and AI-assisted tooling applied to service operations.
Proficiency with ITSM platforms (e.g. ServiceNow, Jira), project management tools (e.g. MS Project, Asana), and knowledge management systems (e.g. Confluence, SharePoint).
Advantageous) Familiarity with CCaaS platforms and CX infrastructure operations (e.g. Genesys Cloud or comparable enterprise contact-centre solutions). Benefits
Competitive pay and benefits
Relocation program
Health insurance
Language courses
ForeverRemote work culture
Growth mindset
Global impact
Welcoming multicultural environment
Social sustainability values
