Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Main Responsibilities
Provide 24/7-365 on-call support on a rotational basis
Manage Private Label Authorization and Terminal Management Servers
Advise multiple GP business units on any outages and scheduled maintenance activities within the processing environment
Management of Team mailbox and communications, CSP queue and escalated items via other channels (sales, vendors, merchants).
Document and escalate as appropriate, all incidents and assist in providing a timely resolution
Analyze transaction failures through multi-platform systems (Base 24, POS Devices, Card Brands, etc.)
Execute and monitor daily file-transfer merchant reporting (MDDS) jobs
Develop and manage relationships with vendors (TNS, VeriFone & Ingenico), third-party processors, call centers, sales, Protduct and other business areas.
Liaise with Certifications, Product, and Development departments.
Work closely with the Global Payments Network Operations Centre
Perform crucial system testing during environment updates (yearly disaster recovery exercises, vendor maintenances etc.)
Analyze situations that may create future problems or crisis for operations and make appropriate recommendations (for example as part of a problem management/post incident review discussion) and prepare and deliver timely reports of activities conducted as appropriate.
Understand monitoring tools and implementing betterment with in tool set ( Prognosis, Splunk, Thousand Eye, Logic Monitoring)
Working with development team in promotion of code from lower environment to production and validation of code post release.
Perform other duties as assigned by management.
Required Qualifications
Minimum 3 years experience of credit card industry
Post-Secondary education (college or university graduate).
Strong communication skills (written and verbal).
Demonstrated ability to detect, diagnose and troubleshoot incidents
In-depth knowledge of Base-24,GMAS and TMS Applications (TEM and Vericenter).
Working knowledge of WPLEX, TACL and CSP applications.
Vast experience with the various Global Payments terminal offerings, integrated solutions, and the associated communication protocols.
Experience with Windows Servers such as troubleshooting network connectivity, services, and Active Directory
Basic understanding of SQL queries and rational databases
Understanding of Windows PowerShell
Ability to work under pressure in a fast-paced, dynamic environment.
Ability to manage multiple activities of varying complexity under time constraints.
Must be a self-motivated team player able to work comfortably with highly diverse, cross-departmental teams
Bilingual- Verbal and Written (English and French)
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Canada
United States
