Part-time Technical Virtual Assistant (Systems & Customer Experience Specialist)

Logistics Summary

• Rate: $7.00 – $9.00 USD per hour.

• Hours: Part-time to start (10–15 hours/week) with potential to increase hours.

• Shift: Aligned with US business hours.

• The Core Shift: We are not looking for a passive task-taker. We are looking for an analytical, proactive operator who wants to understand the "why" behind the business and take true ownership of outcomes.

About the Role

If you are a Virtual Assistant who is tired of just checking boxes, working on isolated tasks, and feeling disconnected from the big picture, this role is for you.

We are looking for a Technical VA who will act as a true operational partner. You won't just run automations; you will optimize the entire customer journey. You are someone who naturally looks at a task, connects it to the client experience, and asks yourself, "How can I make this smoother?" To thrive here, you must want to deeply understand our business, our services, and our clients, ensuring that every workflow you touch elevates the brand.

Key Responsibilities

1. Tech Stack & Automation Mastery (GoHighLevel)

• GHL Architecture: Manage, tweak, and scale workflows, triggers, automations, and overall CRM data integrity within GoHighLevel.

• Digital Real Estate: Handle ongoing website management, basic frontend optimization, and landing page updates.

• Data & Analytics: Set up tracking and compile regular reporting (Google Analytics or similar tools) to show us what’s working and where the bottlenecks are.

2. Marketing Execution & Copy Support

• Email & Newsletters: Own the setup, testing, and scheduling of email marketing campaigns and regular newsletters.

• Content Assistance: Provide light copy support to help draft, proofread, or format blog posts and social media content, ensuring it aligns with our brand voice.

3. Executive Admin & Operations

• Calendar Logistics: Manage scheduling, protect time blocks, and ensure seamless coordination for external meetings.

• Process Optimization: Provide general administrative and operations support, proactively documenting new SOPs as our systems evolve.

The Non-Negotiable "Vibe" (Who You Are)

• Outcome-Oriented: You take ownership of a project from start to finish. If something breaks or seems off, you troubleshoot solutions before bringing it to the team.

• Big-Picture Thinker: You understand that a broken automation isn't just a technical glitch—it affects a real client's experience. You care deeply about how your work impacts the end-user.

• Proactive Communicator: You don't wait to be told what to do next. You anticipate upcoming project needs, give proactive heads-ups on deadlines, and ask smart, clarifying questions to understand the why behind a task.

• Focused & Committed: You aren't looking to stack 5 different client gigs where you just do mindless data entry. You want a home where you can embed yourself in the business and grow long-term.