About the team
The Rentals Sales Team provides best-in-class advertising solutions and business consultation for Multi-Family partners. We are a team of high-energy individuals committed to helping Zillow Group users make more thoughtful decisions about buying, renting, owning, and selling homes. Specifically, the Multi-Family Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home. We provide creative technological solutions, strategic data, and excellent training and development to amplify our clients' growth as true partners in their business. Our team embodies the spirit of all our core values and plays a vital part in our organization's success.About the role
The role of the Partner Success Manager is to drive engagement, loyalty, retention, and growth with their clients. You will guide and coach your clients to success using an established program through client motivation, education, and engagement. As a Partner Success Manager, you will help our paying clients generate a return on every investment they make with the Zillow Group Rentals.
Responsibilities include:
Conduct business reviews with clients, providing insights and success metrics to ensure their account is set up for success with the goal of helping grow, retain, and engage our client base
Drive the new business sales cycle including identifying potential clients as well as decision-makers within existing portfolios, resolving prospect’s needs, overcoming objections, negotiating, and closing.
Be responsible for your own book of business and help nurture our next generation of top clients
Service as a coach, mentor, and educator of our Single Family clients to encourage mutual success
Get in touch with accounts with past dues to drive revenue gains and help partners avoid suspension or cancellation due to nonpayment.
Serve as the primary contact of newly onboarded partners, provide training to Zillow Group Rentals platform end users, and post go-live support
Represent the voice of the customer to influence product, marketing, and sales process and improvement
Facilitate positive client experiences through your expertise of our systems and processes
Demonstrate local knowledge of trends, market conditions, and advertising tendencies based on market assigned
Identifies and closes upsell opportunities as available
Conduct renewal conversations to keep partners in term.
Respond within one business day to new business opportunities
Collaborate with MFH sales to drive engagement and upsells to MFH product while retaining business on Premium Feed Connect
Who you are
2+ years of Account Management experience
Excel at establishing relationships in order to engage and retain clients
Experience handling a book of business comprised of small, medium, and large accounts with multiple decision-makers
You thrive in a high-energy, fast-paced environment
Consistent track record meeting and exceeding retention goals and other key performance metrics
Experience using Salesforce, NetSuite, or similar CRM solution
Ability to present to multiple decision makers including C-Suite
You have a willingness to work with sales partners to help cultivate client growth or resolution.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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