People Support Officer

People Support Officer

Remote – attached to either Solihull, Hook, or Warrington

Full Time, Permanent

£30,000 - £35,000

Closing Date: 31st May 2024

Here at Serco, we’re looking for a People Support Officer to join our People Operations team. Reporting into the People Directors for Justice & Immigration and Defence & Health, you will play a critical role in providing administrative support across a range of daily HR activities, coordinating actions across the business unit teams, and acting as an interface with others in our HR operating model.

As our People Support Officer, you will be responsible for arranging team meetings, ensuring agendas are prepared, attendee materials are available and circulated ahead of meetings and actions are recorded and followed up on. You will lead the production of monthly reports ensuring they are produced on time and accurately each month, including the Business Performance Review, Operational Performance Review, and SMT People Report. Additionally, you will provide business insights around key people metrics for People Partners by utilising investigative data analysis and manipulating people data to provide visualisations of trends and patterns.

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

Key accountabilities:

• Develops and maintains activity and project plans, and tracks completion with People Partners ensuring they are aware of and delivering to deadlines. You will interface with the People Solutions team, ensuring transparency on activities being delivered within the business units.
• Leads the production of monthly reports and continually develop these to ensure best practice and develop further insights on people performance.
• Works with People Partners and Contract Managers to identify and provide requests for data, information, and reports in line with required timeframes.
• Supports communication with line managers on HR activities and acts as communications champion supporting wider business unit communication activities.
• Support the HR team through the annual pay review cycle, collating input from each business area and supporting any calibration or review processes in the business unit.
• Supports the delivery of the annual engagement survey and tracks actions across the end-to-end survey cycle and delivers reports and insights on results.
• Occasional travel to attend meetings and/or events, as well as ad hoc site visits to J&I, Defence and Health contracts.

What you’ll need to do the role:

• Proficient in the use of MS Office, particularly PowerPoint and Word. Advanced knowledge of Excel and data visualisation tools.
• Ability to develop positive relationships with people at all levels both internally and externally.
• Good numeracy and literacy skills.
• Strong organisational skills and ability to multitask and meet deadlines.
• Ability to work independently and take initiative to deliver outcomes.
• Knowledge of HRIS/SAP systems, SAP Analytics Cloud, and Power BI would be advantageous.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco, you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.