Salary: P145,000 to P165,000 (Monthly Package)
Schedule: Monday- Friday (09:00AM to 06:00PM AEST)
What are we looking for?
Skills Required:
- Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
- Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
- At least 5+ years in an infrastructure support role specialising in network support.
- Strong understanding and demonstrated experience in the use of following technologies: Routing & Switching (Cisco, HP & Juniper), Firewalls (Fortinet, Cisco, Juniper & Palo Alto).
Nice to Have:
- Solid experience within Managed Services environment within an MSP preferred.
- Vendors related industry certifications preferred.
- Industry experience working within the ITIL framework.
- High level of analytical and problem-solving skills.
What will you do?
- Technical Custodian of Customer Environment.
- Driver of Technical excellence.
- Continual improvement and risk reduction.
- Technical requirements gathering for new pieces of work.
- Scoping of tactical project work.
- Involvement in acceptance of projects into managed services
- Technical point of escalation for ISC and NOC.
- Provide advanced 3rd levels of Proactive Engineering Infrastructure support and service our customers from a proactive lens.
- Manage client customer’s network infrastructure.
- Mentor L3 Network engineers and be escalation point for L3 support/BAU engineers.
- Perform technical hands-on small-scale Projects and billable work and drive to outcome.
- Undertake pre-sales scoping work for opportunities raised by either yourself or via other teams for your customer group.
- Undertake projects delivery work (non-time sensitive) for opportunities raised by either yourself or via other teams for your customer group.
- Drive MS Infrastructure service promise and ensure infrastructure deliverables are performed by the support teams per customer group.
- Investigate root cause/trends analysis to proactively reduce noise and incidents before they happen.
- Adhere to Incident, Problem and Change Management processes as per client/customer standards (ITIL Framework).
- Be the highest escalation point for critical infrastructure incidents and guide the support teams technically to resolve the incident.
- Value-add: Attend key meetings with SDMs, Presales, Projects, Support Teams and customers - acting as key technical advisory and technical point of contact for your customer group.
- Attend war-room meetings and incident management channels and provide value where applicable.
Join the awesome team and enjoy these benefits & perks:
- Temporary Home-based
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 1998, our client has been helping organizations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Philippines
