That’s our mission. It’s our business. We are seeking team players who are passionate about making a commitment to our mission and making it their business.
We are seeking team business players who are passionate about making a commitment to our mission and making it their business. RQI Partners, a partnership between the American Heart Association and Laerdal Medical, is growing and seeking qualified candidates to propel a bigger, bolder and trailblazing impact.
We invite you to review the requirements of the position below. If this career opportunity to create and own how you will prepare, support and lead customers to their fullest potential to impact and improve cardiac arrest survival has piqued your interest, RQI Partners wants to hear from you.
Saving. More. Lives. — Our Mission, Our Business.
RQIP Benefits Include:
- Generous PTO & Holidays
- Remote Work Environment (some positions require travel)
- Comprehensive Medical, Dental and Vision
- HSA & FSA Account Options, with employer HSA contribution
- 401k with Employer Match & Profit Sharing
- Employee Assistance Program
- Tuition Reimbursement
- Professional Development Opportunities
- Student Loan Repayment Assistance
- Eligibility for Annual Bonus
- Wellness Reimbursement Program
- Pet Insurance
Position Overview
The Process Improvement Manager will lead the discovery, analysis and documentation of complex, cross-functional business processes and will devise strategies to improve efficiency. Working closely with functional stakeholders, the Process Improvement Manager evaluates the specifics of a business process and/or problem then shapes and crafts recommendations for business solutions.
Accountabilities
- Work with business partners to elicit and capture business needs; understand the customer journey and define detailed user requirements to enhance the design and development of our business processes.
- Coordinating and facilitating collaborative and rigorous process improvement, virtual and / or onsite workshops.
- Establishing and maintaining the methodology, tools, processes, and procedures to catalog and document business processes.
- Engage with business partners and build business cases to influence decisions and assess the risks of various solutions.
- Analyzing internal workflows and business processes in collaboration with stakeholders and subject matter experts to Identify opportunities to improve efficiency, effectiveness, and overall quality.
- Creating process workflow maps and related documentation (process and procedure manuals, SOPs, training collateral, etc.)
- Collaborating with key stakeholder groups and project managers on large and complex projects to operate the business functions.
- Identify project milestones, tasks, issues, risks and provide regular status updates.
- Acting as a liaison between business stakeholders and technical teams to ensure technical requirements related to business processes are clearly communicated and implemented.
- Facilitate thorough, well organized and best in class workshop sessions with impacted stakeholders.
- Gain consensus, alignment and collaboration throughout all initiatives.
- Epitomize a Process Improvement champion and subject matter expert.
Required Skills and Competencies
- Bachelor’s degree in business administration or a related field
- At least 5 years Process Improvement experience
- At least 3 years of workshop facilitation with various methodologies
- Business process modeling training, certification, and experience required (e.g., advanced levels of Lean and/or Six Sigma)
- Multinational experience a plus
- Proficiency in MS Office
- Proficiency in process mapping and documentation / whiteboarding tools [Miro, Mural]
- Ability to handle multiple projects and workshops simultaneously.
- Excellent verbal and written and communication skills.
- Excellent problem solving and root cause analysis skills.
- Demonstrated knowledge of workshop facilitation methodologies
The estimated annual base salary for this position is $80,000 to $85,000. Please note this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.
United States
