Product Owner

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Job Description

Responsible for developing and maintaining a big-picture vision and roadmap that supports the Company’s strategic goals for MSI’s Ally solution, a hosted records management product targeted at the private security market. Validate and develop ideas based on industry experience and contact with customers and stakeholders. Must possess a blend of business and technical skills. Must enjoy spending time in the market to understand the customers’ needs.

Motorola’s Emergency Call Handling organization is seeking a passionate Product Owner to manage a backlog of 9-1-1 related product areas.

You will work within a culture that respects everyone while maintaining high standards for productivity and accountability. You will take pride in knowing your efforts help protect and save lives.

The selected candidate will be responsible for the ownership and managing of the backlog for their assigned product area, contribute to the product roadmap, and understand customer and market needs for the Emergency Call Handling products.

The product owner works in partnership with the product manager and relies on their knowledge and background to define features and backlog items with clear acceptance criteria, engage with assigned Engineering teams, and refine the backlog. The ability to deeply understand technical architecture, define engineering behind features, and translate high-level customer functional requirements into technical for development is a crucial skill. In addition, the ability to describe the impact of technical requirements on customers, non-technical sales, and support resources is a must.

This position will be responsible for filling an agile product owner role for a new Emergency Call Handling product. In this role, the product owner champions the need of the user, customer, and other stakeholders throughout the development process to ensure that what is delivered meets the goals, objectives, and desired outcomes of the project. To be successful, one must manage multiple projects simultaneously, at various stages of their development, from idea to completed feature.

Responsibilities

• Develop product requirements and contribute to the product roadmap that drives the company’s vision while ensuring the customer’s needs and pain-points are a priority

• Develop strong relationships with UI/UX teams and work in close partnership with research and design colleagues

• Responsible for building, editing, and maintaining the team backlog, including user stories, defects, and research spikes

• Review and prioritize the backlog as part of the preparatory work for release and sprint planning, including coordination of dependencies with other POs

• Involved in release planning, reviewing vision, and content presentations to assigned engineering team(s)

• Collaborate with the team to detail user stories with acceptance criteria

• Maintain the proper flow of features, user stories, and acceptance criteria in the backlog

• Agree on accepted story completion, including validating that the story meets acceptance criteria and that it complies with the Definition of Done (DoD)

• Understand the scope of needed research spikes and collaborate with Engineering to assist with decision-making and sequencing of the critical technological infrastructures

• Negotiate with other product managers and your respective engineering teams to prioritize the work that maximizes customer value. We win together

• Collaborate with the team and any other stakeholders

Basic Requirements

• Bachelor's Degree

• 5+ years of progressive experience in product ownership, product planning, product management, business analysis, or engineering

Desired Skills

• A self-starter who is dedicated and demonstrates a knack for building great products

• Humble. You know the best idea wins, no matter who’s idea it is and that there is no place for ego in a collaborative team.

• A continuous learner who adapts quickly

• An individual with a passion for excellence and a track record of high productivity.

• Able to thrive in ambiguity and make qualitative judgments based on available information.

• Willing to make and admit mistakes and course-correct accordingly.

• Able to influence others to deliver results without having direct control over all participants.

• Deeply curious and driven by a desire for continuous growth and learning.

• Exceptionally organized with effective written and verbal communications skills; able to effectively communicate with technical and non-technical stakeholders

• Understanding of product management and product ownership principles

• Agile/Scrum experience

• Firm understanding of software design, user interaction, and user interface design

• Deep technical knowledge of software development methodologies

• Knowledge of Cloud services and development

• Align with the enhanced focus on prioritizing and developing important aspects of mission-critical products, such as availability, reliability, and stability

• Strong ability to take complex user requirements and distill them into a format that is intuitive and clear to developers as well as non-technical staff

• Ability to research and analyze project requirements from various stakeholders

• Build consensus among stakeholders

• Ability to work independently and as part of a diverse team spread across multiple continents in a fast-moving environment

• Ability to multi-task among various assignments

• Experience utilizing product and project management tools such as Aha!, Jira, and DevOps is a plus

Above and Beyond:

• Background in 9-1-1 operations, Computer Aided Dispatch or related public safety fields

• Background in software development for 9-1-1 or similar environments, especially high-volume call taking, response dispatch, and situational awareness.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].