Program Implementation Manager, Hypertrophic Cardiomyopathy

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an opportunity for Program Implementation Manager, Hypertrophic Cardiomyopathy supporting our National Center in Dallas, TX. This position can be home-based.

This is a full-time, benefits eligible, grant funded opportunity. Current funding will expire on August 30, 2027, with the possibility of extension.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

The Program Implementation Manager will be responsible for the day-to-day site recruitment, site consultation, and project management of activities for the Hypertrophic Cardiomyopathy Registry. This person will identify, build, nurture, and maintain relationships to recruit participating sites to achieve program goals. Building on established relationships with hospitals and health systems, this role will provide in-depth process and quality improvement consultation including individual site support, facilitation of educational opportunities, intervention tracking, and process mapping. This person will be responsible for assisting with sales, onboarding, customer retention, and related activities to insure excellence and attention to detail throughout the site management process. Additionally, this person will be responsible for daily operations related to meeting project deliverables.

This role will regularly collaborate closely with physician leadership, C-suite leadership, and site clinical teams, so should have experience working with these roles. Thie role also requires the individual to function and drive work independently with minimal supervision, work independently, have positive relationship cultivation skills, strong project management skills and be results-oriented.

• Identify and develop pipeline of prospective new and existing customers for enrollment in the Hypertrophic Cardiomyopathy Registry. Oversee contracting process. Coordinate efforts among hospitals and hospital systems on project goals and objectives, including quality improvement and research.
• Serve as main account manager of recruited sites. Onboard, manage and consult participating sites on site-level and system-level evidence-based metrics, aiming to support improved clinical care and outcomes. Facilitate sites utilizing pilot and established interoperability between originating source data to Hypertrophic Cardiomyopathy Registry, when needed.

• Establish and conduct data monitoring activities within registry tool. This position will continually review site and registry-wide data for quality, completeness, and quality improvement-related opportunities. Address any data inconsistencies within Get with The Guidelines appropriately and in a timely manner, including measure and data collection revisions.
• Develop and deliver site and program-wide targeted education and training materials, utilizing collected insights.
• Identify, build, cultivate and manage key high-level partner and customer relationships to achieve program goals. Collaborate with the program’s Volunteer Committee, and other high-level physicians and C-suite members from participating sites and stakeholders. Stakeholders include, but are not limited to hospitals, healthcare systems, quality improvement organizations, research organizations, state health departments, and payor groups.

• Communicate regularly with Project leadership to assure tasks are completed according to project timeline. Work with colleagues and external partners through ongoing meetings to report out on project deliverables.
• Support project leadership in developing research infrastructure conducive to future pragmatic clinical trials and other translational, clinical, and implementation science. Guide sites through research proposal process and review submissions, as appropriate.

• Analyze, collate, and present results of trainings, education, and data to continually evaluate next steps and needs for program. Address any data inconsistencies within Get with The Guidelines appropriately and in a timely manner, including measure and data collection revisions.
• Create, update, and disseminate marketing materials when appropriate. Assist with other marketing aspects such as website maintenance.

Qualifications

• Bachelor’s Degree
• Two (2) – Five (5) years of relevant experience

• Experience and proven comprehensive record of Microsoft Office suite skills including Word, Excel, PowerPoint and Outlook
• Experience in healthcare or in a public health-related organization, clinical registries, patient registries, clinical studies or quality improvement programs
• Experience and proven record of program/project management, including experience in influencing performance without direct line accountability
• Ability to function and drive work independently with minimal supervision
• Strong verbal, written, and presentation communications skills, including communication with clinical leadership
• Ability to interact and engage with clinicians and C-suite, ideally in hospital setting
• Experience with account management and sales success/business development
• Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public.
• Access to reliable transportation
• Ability to travel up to 10% local and overnight stay

Preferred Experience:

• Knowledge of assigned health concern or disease, or acute care CVD
• Master’s degree preferred

Compensation & Benefits

The expected pay range will be $65,000 to $85,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities