Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Your role in our mission
Process cases submitted by providers for enrollment into the program.
Review and process requests submitted by providers to update their information.
Communicate with providers through email and internal software systems, with occasional phone communication as needed.
Collaborate closely with team members to move provider requests through various stages of processing and quality assurance reviews.
Deliver exceptional customer service internally, to providers, and to clients.
What we're looking for
Customer service experience is preferred, but not required.
A background in credentialing is considered a plus, but is not required.
Experience working with provider offices or healthcare institutions is highly desirable, but not required.
Kindness, empathy, collaboration, and teamwork are essential to our culture and the work we do.
What you should expect in this role
Shifts are scheduled between 5:00 AM and 8:00 PM EST. Employees will have the option to work either four 10-hour shifts or an 8-hour shift within those operating hours.
The deadline to submit applications for this posting is 09/01/2026.
The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Gainwell Technologies is a healthcare technology company that develops and maintains Medicaid Management Information Systems (MMIS) and related healthcare solutions. The company specializes in building advanced healthcare platforms that support vulnerable populations, including pharmacy solutions with point-of-sale, prior authorization, online portals, and preferred drug list management. Gainwell leverages leading-edge technologies such as AI, GenAI, and cloud infrastructure to improve healthcare outcomes and operational efficiency. The company serves a diverse and growing client base of states and districts, managing large-scale implementations and ongoing operations across multiple environments.
