Position: Computer Hardware Technician
Location: Remote
Terms: Full-time
Pay: $20/hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
The Computer Hardware Technician is responsible for efficiently handling multiple tasks while achieving established production output goals. This role entails troubleshooting hardware and software issues with precision, demonstrating effective communication skills, and being committed to maintaining a high level of technical proficiency to ensure seamless operations in computer hardware support.
Responsibilities and Duties
- Diagnose and troubleshoot hardware and software issues
- Identify potential quality-related problems in a timely manner
- Replace and repair desktop and laptop parts
- Maintain and update customer information as necessary
- Effectively communicate with customers with all levels of technical knowledge and skills
Requirements
- CompTIA A+ Certification or equivalent OR related degree
- Advanced knowledge of Microsoft Operating Systems and Software
- Have a minimum of 6 months experience troubleshooting computer hardware and software issues and/or the educational equivalent
- Strong troubleshooting/diagnostic skills
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
Work Environment
- Ongoing usage of phone and computer systems
- Your Work At Home environment must be in a private residence, located at the address listed on your personnel file
- Alorica will provide the equipment you need to conduct your work which may include a webcam
- You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.
- Must have USB headset
Physical Demands
- Constant sedentary work
Benefits
- Health, dental, and vision coverage/HSA
- PTO
- Optional daily or weekly pay
- Paid holidays and sick time
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
Next Steps
- Place an application
- Complete your online assessment
- Our team will review your application
- If selected to move forward, our team will follow up directly
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
United States
