Remote Student Services Advisor

Position: Remote Student Services Advisor

Position Status: Non-exempt

Work Hours: Mon-Fri 9am-6pm, 10am-7pm, or 12pm-9p EST +12-15 Saturdays per year.

Reports To: Student Services Manager

Location: Anywhere (Remote)

Position Description

Summary:

The primary function of a Student Services Advisor is to build a personalized relationship that fosters a learning centered advisement experience for the student. The successful advisor focuses on the need to assess each student’s stage of development and along with the student establishes academic, personal and professional goals. Activities include academic and technical support, registration, and retention initiatives throughout the student’s education journey. This position is best suited for someone who prefers fast-paced environments, adapts to change and seeks to actively develop new skills.

Essential Duties and Responsibilities:

1. Quality Assurance: Responds timely, empathetically and accurately to student inquiries and coaches students to develop skills related to academic work such as time management, study skills, technology, test taking and learning styles. Develop action plans for related success with a focus on student persistence to graduation.
2. Retention Metrics: Work in partnership with assigned groups of associates, financial aid advisors and instructors to assure that students are coached and guided closely through the subsequent semesters to ensure retention outcomes.
3. Weekly Registration: Convey the necessary aspects of curriculum, course sequencing, academic status, registration, and the importance of long-term career and academic planning.
4. Documentation: Support all key departmental operations including tracking statistics, retention assessment proper file documentation to ensure that retention initiatives and goals are attained.
5. Proactive Outbound Contact: Maintain direct and proactive contact with student advisees through calls, emails, and other contacts, ensuring students considered "at risk" are prioritized.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

College Competencies:

• Accountability—Takes ownership
• Brand Ambassadorship—Understands our brand and messages it to the students
• Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
• Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
• Accuracy & Timeliness—Shows careful attention to details for all departmental work and commits few errors. (SS)
• Communication with Customer Focus—Communicates openly and honestly with students and associates and presents information in a clear and concise manner both orally and in writing. (SS)
• Manages/Organizes Priorities -- Takes initiative and utilizes resources to insure priorities are met in a timely manner and corrects problems as they arise. (SS)
• Profession-related Acumen—Adheres to BSC policies and procedures objectively and consistently and respects and maintains confidentiality. (SS)

Key Competencies and Skills:

• High level of interpersonal, verbal and written communication skills
• Listening skills
• Demonstrates ability to solve complex problems with creating effective and innovative solutions
• Ability to collect, interpret and analyze data to support the department’s strengths, challenges and opportunities
• Proven effective coaching and mentoring skills
• Ability to establish and maintain student relationships and rapport via various communication methods
• Organizational skills
• Ability to multitask
• Attention to detail
• Adaptability
• Ability to work independently as well as effectively in a team
• Stress tolerance
• Resilience

Qualifications:

• Bachelor’s degree from an accredited institution
• Ability to work Mon-Fri 9am-6pm, 10am-7pm, or 12pm-9p EST +12-15 Saturdays per year
• Two + years of service within the Student Services Department
• Internet savvy, proficient with Microsoft Office products
• High volume phone contact.

Preferred qualifications:

• Master’s degree
• Experience with Banner

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

Starting Salary: $45,500

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.