Remote Veterinary Nurse

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We’re focused on urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Our Remote Veterinary Nurses provide an amazing experience to both clients and pets when they contact our clinics for care. You’re one of the first touchpoints for our patients when they call or email, so you’ll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance. You’ll partner with our in-clinic doctors and staff to ensure appropriate medical advice, results, and care plans are developed and communicated to our clients.

Schedule: 4 days a week, 10-hour shifts, 2-3 weekends per month required based on staffing needs

• Shift Times (EST): 8am-6pm & 10am-8pm

*We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, and FL*

What You’ll Do:

• Answer a high volume of client communications including calls, emails, and medical record messages
• Review and discuss diagnostic results with owners
• Approve medication requisitions through online portals
• Triage patient cases and determine if clinic visits are necessary
• Route calls to clinic team members if needed
• Assist with various administrative tasks
• Utilize Zendesk and Vetspire for calls, emails & notes
• Utilize Slack to communicate with our in-clinic teams and virtual care coordinators

You Have:

• 3+ years experience as a veterinary technician
• Ability to work from home with reliable access to a functional desktop computer or laptop (Mac or PC only, chromebooks are not acceptable) that can easily handle multiple browser tabs, video/phone calls, and programs open at once, as well as high-speed internet (at least 50 mbps).
• A quiet and distraction free environment to allow you to be focused on client conversations for 10 hour shifts
• High comfort level typing, navigating multiple computer programs, and speaking on the phone
• Excellent written and verbal communication skills
• High attention to detail and ability to multitask with accuracy and efficiency

We Offer:

• Competitive Pay | $20-$22/hr
• Discount on In-Clinic Services for Pets
• Paid Parental Leave
• 401(k) contribution with partial employer match
• Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
• A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust

Our Values: We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond. We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.We communicate clearly: We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.We work happy: We bring a happy, positive attitude to work because it impacts the energy in the office. We’re empowered: We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making._
Bond Vet provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law._