Revenue Operations Analyst

PLEASE NOTE: This role will be based in Portugal (Remote). We are seeking a professional who currently resides in Portugal.

About our company
Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents.

We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined with a new set of digital marketing tools has positioned us to accelerate our impact to Hoteliers.

With offices in London, NYC, Barcelona and Singapore, we drive over £1bn in revenue for hoteliers around the globe. As we gear up for our next stage of growth, now is an ideal time to join our fast-growth and well funded technology business.

Inclusion is how we unleash the power of diversity. It is how we build our teams, cultivate our leaders and ensure Triptease is the right fit for every person.

Come join us on our journey, be comfortable bringing your authentic self to work..Be you!

About the role

We are seeking a dynamic and detail-oriented Revenue Operations Analyst to join our Revenue Operations team. As a Revenue Operations Analyst, you will play a crucial role in optimising the efficiency and effectiveness of our revenue processes through data-driven insights. Reporting to the Head of Revenue Operations, you will closely collaborate with cross-functional teams, including marketing, sales, partnerships, and customer success, to enhance revenue efficiency and alignment, and support our growth objectives. This position is ideal for a driven individual with strong analytical skills and a passion for improving business performance.

Key Responsibilities:

• Analyse and interpret complex data sets to identify trends, patterns, and opportunities for revenue optimisation.
• Proactively identify gaps in revenue processes and areas for improvement through data-driven insights.
• Monitor and report on key growth performance indicators (KPIs) such as ARR, CAC, churn rate, sales bookings, and LTV.
• Conduct ongoing analysis of sales team performance at both team and individual levels, including individual activity, conversion rates, sales cycle, quota attainment, and sales velocity, while tracking this data over time.
• Evaluate marketing activities and lead generation efforts to assess their effectiveness and campaign performance.
• Scrutinise sales pipeline, sales activities, and overall performance to identify areas for improvement.
• Develop and track sales funnel conversion rates such as Lead to MQL, MQL to SQL, SQL to Opportunity, and Opportunity to Close.
• Cross-analyse customer commercial, churn, product performance and product engagement data to inform GTM strategy.
• Monitor, maintain and improve data integrity across our revenue tech stack to ensure accurate reporting.
• Maintain existing dashboards and reporting to provide ongoing insights.
• Collaborate with sales, marketing, partnerships, finance, and customer success teams to streamline processes and support alignment.
• Assist in the development and implementation of growth strategies and revenue operations initiatives.
• Support the implementation and management of revenue systems and tools.
• Provide day-to-day operational support to key stakeholders, including handling inquiries, GTM process support, quote approvals, and deal contracting.
• Produce ad hoc analysis as required by relevant stakeholders.

Requirements

• 3+ years of experience in revenue operations, sales operations, or a data analyst role supporting sales/marketing organisations, preferably in SaaS.
• Strong proficiency in data analysis tools (e.g., Google Sheets/Excel, SQL) with the ability to visualise data effectively.
• Strong proficiency in Salesforce and other related marketing and sales tools.
• Familiarity with the rhythm of the business reporting and development of KPIs and OKRs.
• Commercial acumen with an understanding of sales funnels, processes, data, and financial metrics associated with building a revenue team.
• Excellent analytical, problem-solving and organisational skills with a keen attention to detail.
• Comfort with working under ambiguity and ability to thrive in a fast-paced environment with changing business needs.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Fluent in English
• Bachelor's degree in Finance, Business Administration, Economics, or a related field or experience.

A plus, but not required:

• Practical exposure to AI-enabled tools and leveraging AI to drive revenue growth.

• Experience in successfully rolling out lead/opportunity attribution reporting and lead scoring.

Our revenue tech stack includes Hubspot, Salesforce, Outreach.io, Apollo.io, LinkedIn Sales Navigator, Vitally CS, Looker.

Benefits

Our start-up culture means everybody's contribution matters and is celebrated. We set ourselves ambitious goals and are proud of our ability to deliver those through smart working. Pace. We’re growing. Get on board fast and be part of the journey. Having a real impact on an award-winning and fast-growing company.

• 22 Days holiday
• Working abroad for 4 weeks a year (within a -/+ 3 hours time zone of the UK)
• Ben benefits* (£50 per month health and wellbeing budget) You can use this for gym membership, private healthcare, massages, therapy, cinema etc
• Learning budget - £250 per calendar year *
• Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation)
• Make a Difference (volunteering) day

*Subject to passing probation

We also offer...

• Quarterly review socials
• Remote working
• Refer a Friend policy
• Flexibility with childcare
• Sabbaticals (from year three onwards)

We do not require external agency support for the recruitment of this role. Thank you.