Salesforce Admin
- Location
-
United States
EasyPost
Job Description
About the role:We are looking for an Application Support Analyst who is comfortable working cross-functionally and collaboratively. This position will report to the IT director, be an IT team player, and develop relationships across the entire company. You will be a trusted subject matter expert of the corporate user experience and help design, implement, and maintain the company’s acquisition and adoption of tools and initiatives. The main focus of this position will be SalesForce, but the ideal candidate enjoys new unique challenges and loves working within a collaborative team to build meaningful experiences. What you will do?o Manage administrative functions for Salesforce, including (but not limited to), Deal Teams, Quotes, Products, Forecasting, User management, User Permissions, Data Integrity, Workflows, Testing, Automation, Integrations, SOC/SOX audits, engage with vendor support as needed, and Reporting o Manage cross-functional system changes to automate and bring efficiency o Use analytics, data audits, and workflow audits to proactively identify new features and workflow changes that improved the customer experience and increased agent productivityo Design and monitor reports and dashboards that captured deep insights into the team's performanceo Help develop and prioritize product features and custom tools for a better sales experience, for account executives and customers alikeo Partner with various teams to identify gaps, examine opportunities, and model improvementso Collaborate with other IT team members and gather requirements from across all departments to understand the needs of our tools and offerings and define success for corporate IT projects.o Define standards for Administration and Maintenance for new managed projectso Produce documentation and training materials for IT team members and end users o Ensure all our vendors comply with security, retention, and other compliance requirementso Compare and contrast multiple options and rate how they meet all the requirements for projectso Design impactful and creative solutions, measure results, and iterate to drive optimal outcomeso Measure and evaluate the impact of solutions developed against gathered requirementso Stay on top of market and technology trendso Help out on day to day tasks as needed by the rest of the team About youo 10+ years of experience in IT, IT project management, and/or other relevant IT experienceo Minimum of 5 years of experience with Salesforceo Experience with Hubspot and Netsuite integrations with Salesforceo Experienced with a new Salesforce Setup/migrationo Experienced with MacOS and Google Workspaceso Knowledge of Windows, Azure Active Directory, Zendesk and MDM a pluso Ability to independently manage several projects simultaneously and operate under deadlines in a fast-paced environment o Intellectually curious and loves learning new thingso Embraces analyzing and using data to inform decisionso Strong writing and communication skills; Ability to interact successfully with multiple levels of staff within our company o Ability to translate business requirements into product specificationso Demonstrated attention to detail and structured thinkingo Must be team-oriented and willing to work as part of a growing organization What We Offer:
o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $50 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per day
Data Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.
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About the job
Apr 11, 2024
Full-time
-
United States
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