NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Developer - Canada Remote position to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Day to Day / Job Function
Provide escalation support to users on technical issues relating to our Salesforce and Omnistudio implementations.
Ensure effective and timely resolution of relevant service issues.
Manage complex user problems while delivering an excellent experience.
Dependable, motivated, self-starter with the ability to work independently.
Identify opportunities for structural improvements to our Salesforce and Omnistudio deployments, and assist in the implementation of these enhancements.
Support the development and help with the maintenance of our Salesforce and Omnistudio platform.
Manage/Monitor client support cases daily.
Ensure the maintenance (improvement) of critical documentation describing the relevant aspects of our Salesforce and Omni studio.
Actively communicate and always ensure key users/ other stakeholders are appropriately and systematically updated on relevant changes or issues.
Help prepare and deliver Salesforce support technical training to other team members.
Document RCA on each case.
Provide full day support on over weekend.
Provide on call support (outside office hours and weekends) in case of critical incidents.
Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
Required Qualifications
4+ years previous experience with Salesforce its technologies
Apex code and LWC experience
Vlocity/Omni studio experience
Excellent communication skills in English
Strong work ethic
Analytical
Attention to detail.
Ability to prioritize and escalate issues when needed.
Support experience.
Dedicated to continuous improvement.
Insurance Domain Knowledge is a plus.
Salesforce Admin/Dev/Omni studio certifications.
Degree or equivalent relevant experience
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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