Your mission
We are looking for a hands-on Customer Success Manager who is ready to conquer the French Market with our leading SaaS solution. This is an excellent opportunity to get direct responsibility for key accounts, support our customers in becoming product experts, and explore upselling possibilities with our Sales Team. deskbird is a rapidly growing tech company with many opportunities for fast professional growth and career progression.
In this role you will
- Build strong relationships with our customers and internal teams, fostering mutual trust and collaboration.
- Take charge of ensuring our customers' success and guarantee they fully leverage deskbird's capabilities.
- Lead the planning, execution, and support of customer projects.
- Handle the organization of customer meetings, kickoffs, and training sessions.
- Act as a bridge between our internal departments, facilitating communication and contributing to product development.
- Assist in setting up and tailoring customer systems to their needs.
- Work closely with the Sales team to identify growth opportunities among existing customers.
- Share your ideas and strategies to advance deskbird's values and vision.
What you need to be successful
- At least 1 year of experience in a B2B customer success role, preferably within the SaaS sector.
- Ability to establish trust quickly with B2B customers, engaging in conversations focused on delivering business value to existing clients.
- Known for a deeply service-oriented and empathetic approach, consistently prioritizing customer needs.
- Proactive problem-solving skills, preferring practical solutions and maintaining a positive attitude.
- Strong interpersonal and communication skills to effectively collaborate with various teams and senior management.
- Native-level fluency in French, both written and spoken, accompanied by excellent proficiency in English.
What’s in it for you?
- Accelerate your career growth by joining Europe's leading workplace management software company.
- Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
- “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
- Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
- Co-working budget: Take a spot in a modern co-working space around your corner.
- Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
- Access to cutting-edge technologies, high levels of autonomy, and international working environment.
