Senior Implementation Consultant

ABOUT VERATO

Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most respected brands in healthcare rely on Verato’s next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities. With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in last 15 months alone and growing over 50% annually over the last 3 years. More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story.

Core to Verato’s strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world. Verato operates on the simple notion that a company must first and foremost take care of its employees. In turn, these employees will take care of the company’s customers, and these customers will take care of the company’s shareholders. Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development. As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy. Together, we can make a profound and positive change in healthcare as we know it today.

VERATO VALUES

We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.

Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures.

ABOUT THE POSITION:

The Sr. Implementation Consultant is a customer-facing technical leader responsible for delivering Verato’s solutions to address complex data and identity challenges, primarily within healthcare and related industries. This role emphasizes advanced technical expertise, strategic collaboration with customers, and direct ownership of workstreams to ensure measurable customer success.

Reporting to the Manager of Implementation Consulting, this role requires working on high-impact and often complex issues, exercising independent judgment to determine optimal methods and processes.

This position blends technical implementation, data analytics, and customer enablement, requiring the consultant to work across multiple teams and functions to drive success for both the customer and Verato.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Technical Implementation and Delivery

• Lead the implementation of Verato solutions, managing all aspects of technical delivery to ensure customer satisfaction and project success.
• Configure and deploy Verato products, ensuring scalability, performance, and alignment with customer requirements.
• Develop and execute workflows, including data integration strategies, stewardship processes, and analytics configurations.
• Provide advanced expertise in relational and NoSQL databases (e.g., SQL Server, Postgres, MongoDB) and data transformation pipelines.
• Leverage Verato’s back-end analytics tools to create dashboards and reports showcasing business KPIs and the value delivered to customers.

Customer Collaboration and Enablement

• Partner with customer teams to align Verato solutions with business goals, providing expert guidance on technical designs and configurations.
• Act as the primary technical point of contact for customers, ensuring strong relationships and alignment throughout implementation.
• Facilitate design workshops, technical reviews, and solution training sessions to drive customer readiness and adoption.
• Enable customers to leverage data insights and analytics, focusing on actionable reporting and measurable business outcomes.

Escalation and Support

• Serve as an escalation point for technical issues during implementation, working closely with internal teams to resolve complex challenges.
• Document activities performed and create reusable strategies to support repeatable and efficient customer implementations.
• Actively participate in customer and internal process improvement initiatives, providing feedback to improve delivery excellence.

Leadership and Continuous Improvement

• Strategize with leaders across multiple functions to identify workstreams and align them with organizational priorities.
• Mentor and train new hires and junior team members, sharing expertise and supporting their professional growth.
• Identify customer workarounds and collaborate with Solution Architects to support growth ahead of product roadmap delivery.

QUALIFICATIONS

Education

• Bachelor’s degree or foreign equivalent in Computer Science, Management of Technology, Computer Engineering, or a related technical field.
• Master’s degree preferred.

Experience

• 8+ years of progressive experience in customer-facing technical implementation roles, with a focus on SaaS or enterprise software solutions.
• Extensive experience with Master Data Management (MDM) or Data Management technologies, including EMPIs and Provider solutions.
• Advanced proficiency in relational and NoSQL database systems (e.g., SQL Server, Postgres, MongoDB).
• Expertise in enterprise architecture, project scoping, and creating functional and technical specification documents.
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and distributed systems architecture.
• Familiarity with healthcare IT systems (e.g., HL7, FHIR, EMRs) is highly preferred.

Key Skills

• Demonstrated ability to manage and deliver complex projects independently.
• Strong expertise in analytics and reporting, including creating dashboards and actionable business insights using tools such as Tableau, Power BI, or Looker.
• Proven ability to build strong customer relationships and align technical solutions with business objectives.
• Exceptional problem-solving and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to collaborate across multiple teams and provide mentorship to others.

Other Requirements

• May determine methods and procedures on new assignments and supervise activities of other personnel (e.g., Technical Team Leads).
• Up to 25% travel may be required for customer meetings, workshops, and company events.

Equal Opportunity Employer/Veterans/Disabled