About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You’ll Be Doing:
We are looking for a Sr. Manager, Customer Insights to help us establish the new Customer Insights function at Grow Therapy. This function is meant to help us identify and summarize pain points experienced by our customers and develop recommendations for changes that would improve upon those pain points. You’ll be part of a remote-friendly team reporting directly into the Director of Strategy Operations. Your responsibilities will include:
- Collect and analyze feedback from patients and providers through surveys, interviews, and other feedback mechanisms.
- Monitor trends in customer behavior and preferences including by analyzing and deep diving the large volume of support tickets that come into our Customer Ops department
- Work with other departments to translate insights into actionable strategies.
- Develop and maintain customer personas and journey maps.
- Report on key metrics related to customer satisfaction and engagement and provide strategic recommendations to leadership.
Salary range: $131,962 - $172,000
You’ll Be a Good Fit If:
- You have 5-7 years of experience in an Insights/Data-driven role
- You have basic SQL skills
- You have significant experience building dashboards and reports
- You have experience working in ticketing systems and understand how a Customer Success team operations (preferred)
- You have experience navigating cross-functional teams, specifically between Ops and Product
- You have strong problem-solving skills with the ability to structure ideas, prioritize, scope, document, and communicate a clear plan of action
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
United States
