Senior Manager, Regional Services - Canada

About the job

The Red Hat North America Services organization is looking for a Senior Manager to join us remotely in Canada to lead the regional services team. In this role, you will own regional profit and loss, have revenue, bookings, margin, and utilization goals, and be responsible for sales and delivery across regional Red Hat Services practices, including consulting, training and technical account management. You will be responsible for all projects and resources under management and work closely with regional sales leaders to strategically position Red Hat Services using a solutions-­led sales model. As Senior Manager of Services, you will lead and implement strategies across the region in collaboration with regional delivery managers and architects through joint account planning with presales and account executives to ensure that products and services are adopted and that customers continue to renew their subscriptions and increase their engagement with Red Hat

What you will do

• Support the sales organization and work with sales management to ensure that financial targets are achieved, including subscriptions for Red Hat’s offerings
• Establish and maintain good relationships with key customers by building deep knowledge of customer business priorities, challenges, and initiatives; monitor and track the quality of service for external and internal customers
• Work with regional sales management, services management, and architects to define and agree on a strategy for business development and growth
• Lead services opportunities, ensure proper scoping for services solutions, and provide executive oversight for delivery
• Provide services thought leadership and guide business success via cross-functional alignment with sales, business, engineering, support, and enablement and training teams
• Be responsible for meeting the regional services team business objectives, including financial targets, team billable utilization levels, and successful customer delivery
• Maintain a regional services hiring plan for the fiscal year and ensure that open positions are filled on time
• Implement and carry out strategic services objectives like digital transformation, container adoption, system integrator and partner collaboration, and related offerings
• Handle rates, project costs, terms and conditions of work and contracts, and other commercial factors
• Provide regular financial reports with forecasting for revenue and bookings and support and promote accurate revenue recognition
• Ensure that common and consistent operational standards and procedures are in place and enforced; review and improve them as needed to optimize workflow and organization for efficiency and scalability
• Set up and maintain a capacity plan for skills needed; develop the team's skills and partner network to ensure high quality support for business needs and for existing and upcoming technologies
• Establish and maintain good relationships with key partners, SI's and OEMs within region; establish and expand the partner network for services deliveries for infrastructure, cloud, and middleware

What you will bring

• Demonstrated experience developing and leading a cross-functional, region-wide team; experience with management in a matrixed environment
• 10+ years of experience working in a service delivery role with a successful record of holding a leadership position within a services organization
• Deep understanding of the software business professional services model, including P&L responsibility and margin and utilization goals, with the ability to work in a rapidly growing environment
• Ability to handle sensitive one-on-one conversations with tact and communicate sensitive or debatable messages effectively
• Understanding of the relationship between the services team and others like sales, customer success, engineering, and technical support
• Excellence in guiding and conducting presentations for customers, the general public, and for internal audiences
• Effective communication skills with the ability to maintain Red Hat’s style of messaging and perspective
• Deep knowledge of and solid operational experience with new services methodologies related to next generation IaaS and PaaS services, operations management and automation, agile methodologies, and DevOps
• Knowledge of open source software solutions and open source as a business model