Senior PA Development Programs Manager

About the team

Zillow Group’s mission is to give people the power to unlock life's next chapter. Our largest business unit, Premier Agent (PA), introduces consumers who are looking to buy or sell homes to real estate agents who can help them do so.

Join our highly cross-functional program management team that drives the development and scaling of key business initiatives through strategic partnerships with Product, Business Operations, GTM Teams, and Marketing to drive sustainable business growth. As the critical link between customer offerings and external partners, we are committed to ensuring partner success by defining new programs and implementing operational strategies that deliver outstanding customer experiences. Our focus encompasses improving partner and frontline performance, and optimizing partner return on investment while maintaining partner program policy. We foster thought leadership and nurture trust-based relationships. If you excel in ambiguity, are a self-motivated problem solver, and value autonomy, join us as we navigate swiftly toward our goals.

About the role

As the Senior PA Development Programs Manager, you will play a vital role in driving key product enhancements and operational improvements to empower our Premier Agent partners in effectively supervising and handling their payments and return on investment (ROI) with Zillow. With a keen attention to detail, data-driven approach, and forward-thinking mentality, you will collaborate closely with our product, business, and internal sales teams to identify and capitalize on opportunities within our product infrastructure, striving to improve data visibility between Zillow and our Premier Agent partners and enhance revenue.

Responsibilities:

• Serve as a leader with vision across the organization while handling sophisticated cross-functional initiatives and championing opportunities to improve partners' experience with our products.

• Develop and operationalize initiatives to improve the partner experience with measurable success. Prepare compelling business cases, secure leadership consensus, formulate plans, and lead the implementation of pilots and scaling improvements.

• Collaborate closely with cross-functional partners, like product, to develop outstanding features and tools for our Premier Agents, which will help drive greater revenue for Zillow through improved visibility and ease of use self-guided experiences for our Premier Agent Partners.

• Analyze and comprehend the intricacies of real estate team roles and responsibilities to develop in-product solutions that enable teams to operate efficiently with Zillow.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $123,200.00 - $196,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of validated experience in strategy, business/product operations, analytics, and/or program management.

• An ability to synthesize sophisticated data, distill key takeaways, and craft insights into a compelling story for both customers and internal partners

• Experience with payment tech and finding creative product solutions to customer problems

• Track record of delivering results while balancing contending priorities in a fast-paced environment.

• An ownership mentality, comfort charting a new course, confidence in the face of ambiguity, and a bias toward action.

• Champion the initiatives you are working on, encouraging confidence and passion for the vision with partners and impacted teams.

• Proficiency in sales processes, with an understanding of how tech enables effective sales operations and customer interactions.

• Preferred: MBA, and/or proven track record to analyze sophisticated problems, identify root causes, present data-driven insights, and develop innovative solutions.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.