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(Senior) ServiceNow Business Analyst / Consultant (m/f/d)

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Location
Germany
Nagarro

Job Description

Company Description

👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000 experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical.

We're looking for great new colleagues. That's where you come in!

Job Description

  • Lead the implementation, configuration, and customization of ServiceNow modules.
  • Ensure seamless integration of ServiceNow with existing systems and processes.
  • Collaborate with stakeholders to understand and interpret their business needs.
  • Translate business requirements into detailed technical specifications.
  • Conduct thorough analysis and documentation of business processes and requirements.
  • Create detailed functional specifications to guide development and implementation.
  • Design and optimize business processes to improve efficiency and effectiveness.
  • Implement best practices and continuous improvement initiatives within the ServiceNow platform.

Qualifications

  • Deep understanding of ServiceNow platform capabilities, including:
    • IT Service Management (ITSM)
    • IT Operations Management (ITOM)
    • IT Business Management (ITBM)
    • Other ServiceNow applications
  • Good understanding of ITIL and ITSM processes
  • Ideally hold an initial ServiceNow certification
  • Familiarity with agile methodologies and project management tools, such as:
    • Scrum
    • Prince2
    • Kanban
  • You speak and write fluent German and English

Additional Information

  • 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company bicycle arrangements, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
  • Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
  • Flat hierarchies and a long-term, stable job with attractive development opportunities.

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