The EMEA Services Inside Sales team proudly drives Customer Success by ensuring our customers are supported and providing the best-in-class customer and partner experience. We maximize our service opportunities by working closely with Juniper Account Managers (AMs), Partner Account Managers (PAMs), Distribution Account Managers (DAMs), Service Business Managers (SBMs), Services Operations, our partners and customers to maximize service development and positioning.
Responsibilities
This is an Administrative oriented role. The Services Sales Support Specialist is responsible for all renewal quoting, maintaining accurate view of all contracts for a given customer (Software, Support, Resident Engineering, Resident Consulting, and Service Management), as well as all documentation, pricing, etc. required for RFPs/New bids.
The Services Sales Support Specialist works closely with the Service Manager in maintaining the Install Base and our Services Sales team: Service Business Manager and Service Business Consultant driving the commercial negotiations, as well as Account Managers.
The Services Sales Support Specialist manages the various Juniper Tools at his disposal in order to ensure that all New business bids and Services/Software renewals are quoted accurately and in a timely manner, by identifying/maintaining an accurate picture of all recurring Support/Services/Software Agreements globally.
Job Duties
- Ability to manipulate large data files, analyze and generate relevant quotes and reports, based on sales and customer needs.
- Install bases for Key Accounts can include 500,000 serial products, serial numbers with different SLA (Service Level Agreement).
- Establish and continuously develop relationships as a ‘trusted advisor’ with all internal stakeholders.
- Drive Attach and Renewal rates within the defined account by identifying and working proactively on these opportunities with our sales team.
- Ensure that all contracts start and end dates for all types of support and services are accurately tracked and reflected in Juniper Networks systems
- Is responsible for service and support contracts timely renewal quoting/pricing via SAP
- Work closely with the Service Manager in ensuring all the Installed Base / Shipment Data is kept up-to-date to be able to track adds/changes/moves
- Work closely aligned to the Service Business Manager to when defining renewal pricing and discounts
- Interact with Juniper Back-Office/Operations teams for order booking, invoicing, quote to cash tracking
- Work closely with Sales team and provides on-time alerts to Juniper Networks teams in order to timely issue renewal quotes and all required document and pricing for RFPs/New business bids
- Ensures that all opportunities for New business and Renewals are captured in SalesForce.com and are maintained/updated
- Responds to queries from customer and partners around service contract entitlement and renewals, in support of the Sales Team.
- Participates into calls triggered by Sales, Customer or Partners regarding the follow-up on the evolution of the installed Base
Key requirements and skills
- 1 to 4 years’ experience as pricing administrator, sales support, data analyst and/or with financial background
- Enjoys crunching and analyzing data
- Excellent knowledge of Microsoft tools, mainly Excel
- Good practice of Enterprise-Class CRM tools, SAP, SFDC, Oracle
- Fluent in English. Other languages are considered a strong advantage
- Excellent organizational skills and strong in follow through
- Problem solving and a drive to get things done
- Detail and process oriented/driven
- Result driven
- Capacity to work under pressure and meet deadlines
- Good Communication and Presentation skills
- Willingness to grow your career in Services Operations
- Strong relationship building across organizational levels
- Wants to work in a dynamic and fast-paced environment
- Collaborative team player
- Commitment to delivering a remarkable customer experience
- Hunter mentality, self-motivated, self-starter, takes initiative
- High energy level, dynamic personality, action oriented
- Willingness to learn, grow and be coached
- Maintains open and honest communication
- Can adapt when necessary to support urgent bids, quarter end, year end, as well as accommodate changes in industry and company direction
ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
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