WHAT WE CAN OFFER YOU:
- Estimated Salary - $60,000 - $70,000 plus annual bonus opportunity.
- Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
- Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
- Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
- Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally, you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
WHAT YOU'LL DO:
- Design and coordinate effective training programs using adult learning principles, ensuring they meet learning objectives and enhance performance.
- Maintain and update training materials and procedures in collaboration with management, revising as necessary to stay current and effective.
- Evaluate training effectiveness through observations and participant feedback to continuously improve training outcomes.
- Participate in special projects and ensure updated knowledge of company products, training delivery methods, and industry changes.
- Manage quality assurance, provide coaching, and generate reports to support management in assessing performance and training needs.
WHAT YOU’LL BRING:
- Proven experience in training, coaching, mentoring, and using diverse communication styles to facilitate learning and professional growth in a supportive environment.
- Knowledge of insurance products (e.g., Medicare Supplement, Long-Term Care, Disability Income, Life insurance, and annuities) and familiarity with claims processing and billing procedures.
- Strong technical skills with the ability to utilize and integrate software such as Genesys/GAD, Confluence, JIRA, Qfiniti, Market On Demand, Peoplesoft, CC Pulse, and Microsoft Office Suite.
- Excellent organizational, time management, and problem-solving skills, with a capacity to manage detailed work accurately under tight deadlines.
- Strong interpersonal and customer service skills, with experience managing customer relationships in a customer-facing environment.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
PREFERRED:
- Background in management of customer relationships for profitable growth.
- Banking or Financial Acumen: Experience with large account management, premium payments, or high-value transactions, ideally within an insurance or finance setting.
- Billing Expertise: In-depth understanding of premium billing processes, including invoices, payments, adjustments, and reconciliation.
- Thorough knowledge of learning, business processes, and testing methodologies.
- Strong project management, business processes, and analytical skills.
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.
Puerto Rico
United States
