Responsibilities
- Application Strategy & Planning
- Responsible for ensuring the right technology and application stack is being deployed for the right business need.
- Assist in the development of our application roadmap and oversee its execution
- Collaborate with executive leadership to align software application plan with business goals and objectives
- Keep abreast and updated on industry trends and emerging technologies to ensure that our application footprint remains cutting-edge, scalable and stable
- Identify opportunities for efficiency and cost savings
- Establish process standards and metric targets
- Application Software Operations
- Collaborate with cross-functional teams to define requirements for new projects and initiatives
- Ensure projects and feature requests are delivered on time and successfully delivering on business outcomes
- Develop and implement best practices, standards and procedures
- Ensure adherence to security standards
- Meet department OKR’s and metric targets
- Application Reliability and Performance
- Establish and maintain service level objectives (SLOs) and key performance indicators (KPIs) for key applications
- Application Support:
- Manage global support for business applications
- Responsible for working with technical operations on application deployment
- Vendor Management
- Manage relationships with infrastructure vendors, ensuring timely delivery and quality of services
- Evaluate vendor proposals, negotiate contracts and manage vendor performance
- Team Leadership and Management
- Lead and manage a global team of application developers and administrators
- Foster a culture of collaboration, innovation, and continuous learning within the team
- Define team goals, set performance expectations and conduct regular performance evaluations
- Collaborate with other technology leaders and stakeholders to align application plans with overall technology strategy
- Communicate effectively with leadership and provide regular updates on business application initiatives, challenges and accomplishments
Qualifications
- 15+ years of experience in technology
- Strong experience with Salesforce Sales & Service Cloud
- Experience operating in a global environment
- Knowledge of Workday and HR applications
- General knowledge of SaaS business applications that increase worker productivity
- Solid problem solving, conflict resolution and negotiation skills.
- Critical thinking skills
- Strong teamwork and collaboration skills
- Ability to thrive in a role that is constantly changing to meet evolving demands.
- Self-leader able to lead others and embrace unpredictable circumstances.
- Detail oriented, with strong written and verbal communication
United States
