Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
The Hims & Hers Telemedicine Team is seeking an experienced analyst to enable the team to make data-informed decisions related to marketplace balance and provider operations. Reporting to the Director of Telemedicine Operations, you will utilize data to deliver on a singular goal: Every patient gets access to timely, high-quality healthcare. You will be focused on how providers deliver care to patients, understanding if the right kinds of providers (based on factors like specialty, experience, and state licensure) are working on the platform at any given time, and identifying opportunities to improve marketplace balance. A key part of your work will be building for scale, enabling providers to care for the growing number of patients on the Hims & Hers platform. You will be a key advisor to Telemedicine Team leadership to help build the data-driven foundation that powers business decisions at Hims & Hers, from executive-level strategy to day-to-day operational execution.
You Will:
- Track overall provider workforce operations, including provider productivity, engagement, retention, and coverage to ensure marketplace balance in service of delivering world-class customer experience.
- Develop and own provider pay and incentive strategies to improve margin expansion and operational performance.
- Execute and audit pay for providers who work on the Hims & Hers platform, and refine pay processes to be streamlined and comprehensive.
- Build for scale: Proactively identify, codify, and implement a core platform for data-driven decision-making related to marketplace balance and provider experience.
- Collaborate with cross-functional partners in Data Analytics, Data Engineering, Operations, Product, Customer Support, Medical Affairs, and Finance to define and build data-informed business strategies.
- Leverage data to identify growth and optimization opportunities, providing data-driven recommendations that support building for scale.
- Distill and deliver high-quality insights & dashboards for executive-level consumption.
- Other duties as needed.
You Have:
- 7+ years experience in business intelligence, operations, or business analytics
- Hands-on proficiency analyzing financial, operational, or marketplace data using tools like Excel, Tableau, or Looker
- Superb written and verbal communication skills; experience presenting to senior, cross-functional stakeholders
- Ability to contextualize data and insights within the business context, collaborating with, and communicating findings to technical and non-technical teammates
- Ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment
- Strong problem-solving skills
- Experience in healthcare a plus
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying! An estimate of the current salary range for US-based employees is$75,000—$150,000 USD
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Hims & hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Please do not send resumes to this email address.
For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information.
