- Manage and direct daily activities of T2 agents
- Experience troubleshooting application processes.
- Database analysis tools.
- Customer service role supporting Multiple Platforms/ Products.
- Excellent verbal and written communication skills.
- Strong analytical/problem solving skills.
- Support Center/Call Center experience preferred.
- Own performance management of team members to include coaching.
- Conduct performance evaluations
- Identify training needs and ensure team members acquire the appropriate support and training to apply best practices
- Assist staff with establishing and attaining career development goals
- Monitor all aspects of Time & Attendance policy and address accordingly
- Recognize team members for excellence in performance
- Act as an information resource in answering team members questions
- Ensure timely and consistent follow up in resolving customer complaints/questions
- Establish and maintain professional relationships with internal/external customers and department contacts
- Know and support approved corporate and departmental compliance policy and procedures
- Liaison to support operations to provide feedback regarding operational improvements
- Develop deep familiarity with Bamboo Health’s product, users, and key customers
- Comfortable learning all technology tools
In 6 months…
- Develop key relationships with your T2 staff
- Introduction into teams OKR’S[SB1]
- Drive competency throughout your team
- Ensure all OKR’s are being met or exceeded
- Solid knowledge of Confluence procedures
- 3-5 years of experience in customer support, with 1-2 years in a supervisory role.
- Ability to inspire and support team members
- Excellent communication skills (written and oral) to build effective relationships with all levels of the organization
- Strong Time Management Skills
- Exceptional decision-making skills
- Capability to maintain professionalism under stressful situations
- A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions.
- Experience working a fast-paced, rapidly changing work environments.
- A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.
- Join one of the fastest growing health IT companies in the country
- Have the autonomy to build something with an enthusiastically supportive team
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
- Receive competitive compensation, including equity, with health, dental, vision and other benefits
United States
