Location: Remote
Type: Full Time
Department: Customer Success
Experience Level: Mid Level
Join Codekeeper and take a pivotal role in driving customer success for our clients. As a LegalTech company, we operate at the intersection of legal drafting and review, customer communications, and technical support. We're looking for a talented Paralegal who is passionate about delivering exceptional customer service and excels in a dynamic, multifaceted role.
As a Tech-savvy Paralegal within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.
Legal Drafting/Review
Manage the process of drafting legal language for written agreements incorporating customer requirements
Prepare required documents for manager review before sharing with clients
Customer Service
Receive requests from users and leads asking questions about services and account management
Handle requests quickly and correctly as part of our full service model
Tech Setup Support
Support customers in setting up connections between their source code management platform
Administer technical connections correctly on our side
Sales Support
Work with leads who have questions about our service, guiding them via email and website chat
Support customer success from the first contact
Report Drafting
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
Passionate and fun-loving colleagues
Startup mindset with ample opportunities for growth
Regular team activities and gatherings
Comprehensive onboarding process with a dedicated ramp-up period
A supportive team that values open communication and direct feedback
A chance to excel in your career and make a difference
We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.
Prior experience in customer success or similar role is preferred
Proficiency in drafting legal documents
Exposure to working with diverse companies of varying sizes and industries
Analytical thinking and a proactive attitude
Excellent written English communication skills
Proficiency in modern web tools like Google Docs and similar platforms
Highly organized with a strong attention to detail
Comfortable adapting and multitasking in a fast-paced environment
Applications are open for the next two months, and we will hire the right candidate as soon as we find the perfect fit.
