Job Description

Technical Business Analyst

Application Deadline: 10 January 2025

Department: BizTech

Employment Type: Fixed Term - Full Time

Location: South Africa

Description

Great People Work Here.

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to make an impact? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.

We’re looking for people who don’t just come here to get the job done, but who have a real passion for the brand and a desire to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

As a Technical Business Analyst you will perform a vital role in providing seamless relationship between the Technology and Security team, the local BizTech teams in our markets as well as end users where necessary and our wider teams in (Business Technology Services) BTS our technology provider. You will also be responsible for creating communications for the above audiences supporting delivery of Technology and Security projects into Twinings and sharing the teams deliverables with the BizTech teams to facilitate collaboration and adoption. Also collaborating with our Projects team to gather and complete the necessary inputs into our project delivery framework.

Key Responsibilities

Apply structured approaches to identify, investigate, analyse, and communicate complex business and technical problems and opportunities within defined projects.
Analyse business goals, objectives, functions, and processes, using relevant information and data to support the definition of requirements.
Conduct options analysis, assess feasibility and operational impact, quantify potential business benefits, and contribute to business case development.
Ensure proposed solutions meet business, technical, and user needs.
Develop and deliver clear and effective end-user communications tailored to various audiences.
Present findings in an accessible and easy-to-understand way to support data-informed decision-making based on user research.
Create comprehensive training materials, including user guides and manuals.
Prepare and present concise project update communications to stakeholders.
Maintain regular communication with project teams to ensure alignment and progress tracking.
Produce detailed technical documentation to support system implementations and upgrades.
Ensure documentation is kept up-to-date and accessible to relevant parties.
Identify, analyse, manage, and monitor relationships with and between internal and external stakeholders.
Communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user and business needs.
Identify opportunities to improve business performance within defined projects.
Analyse, design, and prioritize business changes to improve business operations and services.
Support the implementation of proposed business improvements.
Identify, analyse, challenge, and validate business and user requirements.
Coordinate and review the prioritization of requirements using appropriate requirements management life cycle methods.
Identify and resolve issues that arise during project implementation.
Provide technical support and troubleshooting as needed.

Skills, Knowledge and Expertise

A minimum of 5 years experience as a Technical Business Analyst
Able to apply structured approaches to identify, investigate, analyse and communicate complex business and technical problems and opportunities, within a defined project
Skilled in analysing business goals, objectives, functions and processes, using relevant information and data to support the definition of requirements
Skilled in helping to ensure proposed solutions meet business, technical and user needs
Ability to understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
Experienced in supporting the implementation of proposed business improvements
Ability to work under limited supervision to communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user and business needs
Ability to present findings in an accessible and easy to understand way to support data-informed decision making, based on user research
Proficient in creating clear and effective end-user communications, developing comprehensive training materials, and delivering concise project update communications

Jobs

Technical Business Analyst

Location

AO, BF + 58 more

Twinings

Job Description