Technical Director, Internal Technology

We value diversity — in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover's Business Enablement team blends their technical expertise with strategic foresight and a genuine passion for insightfully collaborating with others. We drive forward innovation, while keeping a keen eye towards enterprise risk, security and compliance. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking technologists that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

Our Internal Technology team is growing, and we’re seeking a seasoned Technical Director to lead the charge. Reporting to the Sr. Director of IT, you will oversee all aspects of our internal technology infrastructure, including network, systems architecture, cloud solutions, data management, and engineering. Collaborating with stakeholders across Corporate, Medicare Advantage, and our Clinical Practice, you'll solve problems across insurance and healthcare, working on everything from corporate infrastructure to core insurance operations to direct member engagement and clinical interventions.

As a Director, Internal Technology, you will:

• Serve as the solution architect for healthcare and insurance-specific technologies such as claims processing, enrollment and billing, member engagement and CRM, and data pipelines. Collaborate cross-departmentally and cross-organizationally to ensure effective implementation.
• Provide overarching leadership to drive technical solution delivery to successful conclusions across teams. Proactively identify and address issues while maintaining momentum to achieve overall technical solution delivery.
• Navigate solutions to issues with a collaborative approach, considering all stakeholder needs and inputs. Maintain positive and constructive working relationships with all participants in our technical solution delivery initiatives.
• Lead the design, development, integration, and maintenance of data management and data engineering solutions that support our financial, operational and clinical pipelines.
• Represent the needs of our lines of business in discussions with vendors and technology delivery partners, ensuring positive, successful, and efficient external relationships.
• Along with peers in the Business Enablement organization, collaborate with business leaders, translating their needs into technology solutions that enhance workflows, productivity, and overall performance.
• Champion the highest standards in IT security, compliance, and best practices for publicly traded organizations, including adherence to regulations such as HIPAA, HITRUST, and SOX.
• Manage complex technology projects, prioritizing meeting timelines, budgets, and public reporting needs.
• Stay ahead of the curve on emerging technologies to ensure our systems are positioned for growth and adaptability.

Success in this role looks like:

• Within the first 90 days, success will be measured by defining a clear vision and plan for the future state, creating a detailed roadmap for optimization, and addressing existing technical debt to improve efficiency and performance.
• Within 6 months, success will be demonstrated by ensuring that internal customers have the necessary tools and data to execute in their functions efficiently.
• Future success in this role will be measured by:
  • Building a comprehensive suite of tools and growing a talented team to optimize and accelerate our approach to Clover’s changing needs.
  • Effectively optimizing financial and human resources to ensure balanced workloads and maximum efficiency.

You should get in touch if:

• You have 5+ years of progressive technical experience in a Healthcare Payer organization, preferably in Medicare Advantage, with a strong background in technical leadership or architecture roles and experience in people or relationship management.
• You have 10+ years of technical expertise with a strong focus on data-centric solutions.
• You have proven experience in making strategic build vs. buy decisions which have resulted in significant revenue-positive outcomes.
• You are advanced in data literacy, including expertise in SQL and data warehousing, with the ability to infer and drive solutions collaboratively with non-technical stakeholders.
• You have extensive experience in owning and managing cloud infrastructure and integrating SaaS solutions.

Clover Benefits:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
• Professional Development: We are committed to developing our internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.