Technical Program Manager

See yourself at Twilio

Join the team as Twilio’s next Technical Program Manager

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a skilled Technical Program Manager to join the Communications BU, who can facilitate our teams to reach our aggressive product delivery and Engineering scale goals. Acting as the hub in a world of spokes, with technical aptitude and an product mindset, you will lead teams’ collaboration and deftly identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, track and report progress, and leverage best practices to ensure predictable and timely delivery of our programs. You will be partnering and collaborating with product managers, engineering counterparts, and stakeholders across BU’s, to craft and deliver on the vision, strategy, and roadmap for Communication Products. Experience in Telecom or Voice is a plus.

Responsibilities

In this role, you’ll:

• Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with product managers, engineering leads and stakeholders to develop program plans, including roadmap, dependency identifications and resourcing plan.
• Collaborate with cross-functional stakeholders to help make key decisions, remove obstacles, and address key program issues
• Identify and manage risks to closure through data-driven approaches by applying both technical and business judgment.
• Contribute to the definition, development and tracking of our goals and priorities.
• Establish and drive adoption of program frameworks, tools and best practices.
• Help be an agent of change as we strengthen our Technical Program Management across the organization.
• A true servant-leader, there to help the teams do their best work.
• Open to learning from others, humble, willing to experiment and try new ways of working.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in technical program management, project management.
• BA/BS degree in computer science or similar degree.
• Structure and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion,
• Drive towards continuous improvement through analyzing data and inspect & adapt practices to work with agile teams to improve project delivery.
• Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Highly accountable with a demonstrated ability to think strategically.
• Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively
• Must demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
• Help be an agent of change as we strengthen our Program Management across the organization

Desired:

• Certification in Project Management or relevant discipline
• Experience in telephony, email, messaging, social media, or other electronic communications
• Experience in fraud/abuse prevention, carrier/regulatory compliance, KYC, user vetting, traffic analysis and related topics
• Experience in the Telecom Industry is a plus.
• Experience in B2B software companies; CPaaS is a plus.

Location

This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $112,000 - $140,000.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,000-148,000.
• Based in the San Francisco Bay area, California: $148,000-$165,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until 9/27/24 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].